Thank you for your feedback. We are sorry to hear the Adventure Leader did not meet expectations.
Please do not hesitate to reach out to our team with further feedback and comments regarding your tour.
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your feedback on the Japan tour.
We appreciate your insights on the timing of activities, the Adventure Leader's interactions, and the handling of IC cards. We'll take your suggestions into consideration for future trips to ensure a better experience for our travellers.
We're glad to hear about your positive experience on our South Korean trip and hope to improve our Japan tours to meet your expectations in the future. Thank you for choosing us for your travels.
Gracias por la guía y apoyo. Sugiero planear un poco mejor el itinerario para no estar a las carreras. Y como comenté antes, que nos proporcionen con suficiente anticipación la información de los...
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your feedback! We will consider your suggestions about the itinerary and look at how we can make it slightly more relaxed. We hope you had a great time in Japan!
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for sharing your experience! We're delighted to hear that you enjoyed visiting many of the sites throughout the tour, and that Terry supported your group well!
We appreciate your suggestions regarding the improvement of certain hostels and the need for advance information on optional events. We'll take these into consideration to enhance our services for future trips.
Thank you again for your feedback!
The itinerary we received before the trip was very detailed and we didn’t stray from it which was great. The service from the company and our tour guide was 10/10! Thanks!
Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your feedback! We appreciate your wonderful comments and we will pass on your 10/10 to the Adventure Leader! :)
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Nicole Stirling
The Dragon Trip
2 years ago
We always love seeing photos from our travellers, and thank you for sharing your feedback with us!
It is great to hear that you had an amazing time on the tour, and that Terry went above and beyond for the group!
We hope to see you on another Dragon Trip in the future! :)
I'm unsure how this part is different from the last section. Please refer to my first text 🙂
Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your 5-star review! We appreciated your detailed feedback in the previous text too :)
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for sharing your experience of your first trip to Japan with The Dragon Trip. We're thrilled to hear that you enjoyed the mix of activities, free time, and the opportunity to explore different cities.
We appreciate your feedback on the accommodations.
Your insights are valuable and will help us improve our accommodation choices for future tours.
We're delighted that Sora made a positive impact on your experience. His knowledge, helpful recommendations, and attentiveness to the group's needs, especially dietary restrictions, are qualities we highly value in our Adventure Leaders.
Thank you for your detailed review!
We hope to see you on another Dragon Trip adventure in the future! :)
Overall it was a very good service. From the start while booking the trip, the staff was very quick to answer my queries and it was easy and straight forward to book my extra night. They shared all...
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for sharing your experience!
We're thrilled to hear that your first trip to Japan was amazing. We're glad that Sora could assist you throughout your journey and answer all your queries. It's wonderful to know that you felt well-supported from booking to the end of your trip.
We hope to see you on another adventure soon!
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your detailed and positive feedback on the 13-Day Japan tour with The Dragon Trip!
We're delighted to hear that you had a great experience and found the itinerary well-organised, offering a good balance of free time and scheduled activities. It's wonderful that you visited places you might not have explored on your own and enjoyed the diverse group of fellow travellers!
We're glad to hear that our guide, Sora, made a significant positive impact on your trip!
Your comments on accommodation and suggestions for improvement are valuable and will help us enhance future tours.
We look forward to welcoming you on another Dragon Trip adventure soon. Thank you for recommending us! :)
The level of professionalism Sora showed in dealing with fourteen diverse individuals was truly impressive. He kept us all happy and motivated on long, tiring days and saved us from getting...
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you so much for your wonderful feedback! We're delighted to hear that Sora made such a positive impact on your trip. His dedication to ensuring everyone had a personalised and enjoyable experience is truly commendable. We're proud to have him as part of the Dragon Trip team. Your kind words will certainly be shared with him.
We hope to welcome you on another adventure soon!
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your feedback, we will pass it on to Sora!
I thought the service from the Adventure guide was amazing. The accommodations were pleasing. The itinerary sugarcoated a few things but everything was alright. The online booking was pretty easy to...
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your feedback, we appreciate hearing your thoughts on all elements of the tour!
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your detailed feedback, it is great to hear your thoughts about the different elements of the tour.
Your tips about managing luggage and the balance of included and suggested activities are very helpful for new travellers. We're happy you found the tour to be a solid choice overall and hope to see you on another Dragon Trip in the future!
The Dragon Trip team was very friendly and responsive. Only critique point is, that the program we received was not correct; the hotel information was not correct or rather received only on the trip...
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your feedback!
We’re pleased to hear that you found The Dragon Trip team friendly and responsive.
We apologise for the confusion caused by the inaccuracies in the program and hotel information, as well as the unexpected changes in the guided versus unguided days. We will make sure to update our website and communicate more clearly to prevent such issues in the future. Thank you for bringing this to our attention.
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your feedback! We are thrilled to hear that Ricardo was a great Adventure Leader!
We understand that the packed schedule can be challenging, especially with children, and we're sorry to hear there were no other kids on the tour as you had expected, as we do get families of all ages interested in this tour! We hope you had a wonderful time in Japan!
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