The customer service was excellent. They always answered my emails in a timely manner and thoroughly. I didn't need to contact anyone during the trip so I can't speak on that. Ellen (our tour leader)...
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your feedback! It is great to hear that our team were able to provide a great customer service before the tour and that Ellen was a great Adventure Leader!
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for sharing your detailed feedback. We're glad to hear that you enjoyed the trip overall and that Ellen, your tour leader, made your experience even more enriching with her knowledge and recommendations.
We appreciate your suggestions regarding the accommodations and city order. We will certainly take them into consideration as we work to improve future itineraries. Your insights about Jeju and Gyeongju, as well as the advice for future travelers on packing and footwear, are invaluable and will help others prepare for their trips.
Thank you again for your thoughtful feedback, and we hope to see you on another adventure soon!
Amazing service! Everything worked out quite well.
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your great feedback!
We are very pleased to hear it was an unforgettable adventure! :)
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your feedback and for sharing those amazing photos!
We are thrilled to hear you had an incredible time on the tour and have made some lifelong memories!
We hope to see you on another Dragon Trip one day! :)
It is great to hear that you enjoyed the group activities and the freetime.
We are glad that Ricardo was fantastic and that you enjoyed the accommodation too!
The service in general was very good. The tour guide was very attentivive, kind and supportive to averyone.
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your 5-star feedback!
It is great to hear that our team provided a good service before the tour and that our Adventure Leader supported your group well.
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for bringing the issue to our attention regarding your agent's information being out of date.
It’s important to us that all participants receive the same and accurate information, and we will work closely with our the agent to ensure consistency in the future.
Trip leader Jin was knowledge about each site and surrounding areas. Also worked with those of us who had varying dietary differences to accommodate us and made sure we had at least 1 food choice at...
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for sharing your experience with us! We're thrilled to hear that you had a fantastic time on your trip and that you would highly recommend it.
It’s wonderful to know that Jin, your trip leader, provided knowledgeable guidance and went the extra mile to accommodate dietary needs. We're especially glad that Jin was able to assist with the medical incident, ensuring the group member received the necessary care throughout the trip.
We also appreciate your positive feedback on our sales team's quick and professional responses to your questions!
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for sharing your feedback and such amazing photos!
We love to see our Dragon's adventures.
It is great to hear that you had a great time on the tour and made some great friends.
Your suggestions for future travellers is also very helpful!
Look forward to welcoming you on another Dragon Trip one day!
Date of purchase: 05/19/2024
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Ashleigh Faye Timmins
Feefo Verified
Birmingham, UK
2 years ago
What Ashleigh Faye Timmins said about The Dragon Trip:
Excellent customer service throughout - prompt email responses, and acknowledgment of receipts etc.
Our entire itinerary was sent (with times) a few weeks before departure, which was very handy to...
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your feedback, it is lovely to hear we provided a great service throughout! :)
We are glad that the information provided before the tour was helpful!
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Nicole Stirling
The Dragon Trip
1 year ago
Thank you so much for sharing your wonderful experience with The Dragon Trip! We're delighted to hear that you had such a brilliant time and that the tour exceeded your expectations in so many ways.
We’re glad that the itinerary covered almost all the destinations you wanted to visit and that it offered a convenient and stress-free way to explore Korea. It’s great to know that our adventure leader, Julian, made such a positive impact on your trip—his efforts to go above and beyond are exactly what we strive for.
Thank you again for your kind words and for choosing The Dragon Trip for your adventure. We hope to welcome you on another journey soon!
It was good having a local guide in each country so she/he was able to translate everything in English for us!
Nicole Stirling
The Dragon Trip
2 years ago
Thank you for your feedback! :D
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Nicole Stirling
The Dragon Trip
2 years ago
Thank you for sharing your fantastic experience with us! We're delighted to hear that you enjoyed exploring four countries in Asia over the month and appreciated the variety of activities included in the itinerary.
It's great to know that you found the inclusion of breakfast at most hostels convenient and helpful, and that the daily restaurant recommendations from your guide added to your enjoyment. We hope to welcome you on another adventure soon!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
