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Usborne Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,565 reviews

Matthew Redshaw

Feefo Verified

Coningsby

1 year ago

What Matthew Redshaw said about Usborne:

Disappointing

Very poor. Expensive, no communication, took 5 weeks to arrive and one book arrived without additional accessories.

Product reviews

Sam Sheffield

Usborne

1 year ago

Dear Matthew, Thank you for your message, we are sorry that you have been disappointed with your order delivery, the warehouse we use has undergone an update which has resulted in our orders being delayed. I have checked our incoming email and can see that you reported the wand missing and that one has been sent. I hope that this has now arrived and that the book is performing as expected. Please accept our apologies for the inconvenience this has caused. Kind regards, Samantha - The Usborne Team

Date of purchase: 05/13/2025

Michael Harthen

Feefo Verified

1 year ago

Product reviews

Date of purchase: 04/23/2025

Kelly Jo

Feefo Verified

Milton Keynes

1 year ago

Product reviews

Date of purchase: 05/07/2025

Caterina Bernardi

Feefo Verified

1 year ago

Product reviews

Date of purchase: 05/13/2025

Skoy

Feefo Verified

1 year ago

Product reviews

Date of purchase: 05/23/2025

Trusted Customer

Feefo Verified

1 year ago

I met an organiser, The Reading Rainbow, and they helped me select this book, they were very helpful

Sam Sheffield

Usborne

1 year ago

We're so pleased to hear that you had a great experience shopping with us and that you had assistance from an Independent Usborne Partner. With best wishes, The Usborne Team

Product reviews

Date of purchase: 05/07/2025

Aoife Bourke

Feefo Verified

1 year ago

What Aoife Bourke said about Usborne:

Brilliant customer service

Amazing customer service!!!!! Contact & action immediate

Sam Sheffield

Usborne

1 year ago

We're so pleased you had a great experience shopping with us.

Product reviews

Date of purchase: 05/02/2025

Claire

Feefo Verified

Kent

1 year ago

What Claire said about Usborne:

Wind-up farmyard train

I was guided by an Usborne Partner who clearly loved the Wind-up collection. She was patient with us while we tried to decide which one to choose & very knowledgeable.

Sam Sheffield

Usborne

1 year ago

We're so pleased that you had a great experience shopping with us.

Product reviews

Date of purchase: 05/14/2025

Trusted Customer

Feefo Verified

1 year ago

Usborne

Yes

Sam Sheffield

Usborne

1 year ago

Thank you for your feedback. Best wishes, The Usborne Team

Product reviews

Date of purchase: 05/13/2025

Sue Wilkinson

Feefo Verified

1 year ago

What Sue Wilkinson said about Usborne:

Usborne organiser

I was helped by an Usborne organiser. She, Sarah, is really good

Sam Sheffield

Usborne

1 year ago

We're so pleased that you have had a great experience shopping with us and that our Independent Usborne Partner Sarah assisted you.

Product reviews

Date of purchase: 05/13/2025

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Usborne Book and Jigsaw Flags of the World

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Usborne Reviews

Wand Books: Wizard MagicMore reviews of this product (3)View product websiteBook arrived a staggering 5 weeks after ordering and disappointingly without the magic wand making the book virtually useless. Would not use again.

Usborne Book and Jigsaw TrucksMore reviews of this product (1)View product website

What Can I Do with a Cardboard Box?More reviews of this product (4)View product websiteThe book is suitable for all ages. Illustrations are great and instructions easy to follow. Lovely colourful, creative book.

Fingerwiggly ElephantsMore reviews of this product (7)View product website

Fingerwiggly OctopusMore reviews of this product (4)View product website

The Usborne Book of Greek MythsMore reviews of this product (3)View product website

Peep Inside Vehicle SetMore reviews of this product (1)View product website

First Thousand Words in GermanMore reviews of this product (3)View product websiteA great book for exploring German

Listen and Learn First German WordsMore reviews of this product (4)View product websiteCustomer service sent another copy after having issues with the original I got. Second copy was so much better although has had a few issues at times

Poppy and Sam's Wind-up Train BookMore reviews of this product (6)View product websiteI love that the Little Yellow Duck features in this book too. The turntable on the last track gives another dynamic to it. The illustrations are beautiful & the Poppy & Sam stories are, as always, a...Read more

UCP Customer Order PadMore reviews of this product (2)View product websiteLove the books and I’m glad I work in partnership with Usborne

Farm SoundsMore reviews of this product (9)View product websiteLovely book, really engaging. Noises help with sound repeating

One Little BeeMore reviews of this product (4)View product websiteGood information, as a beekeeper really pleased to find that the facts used are correct and kept interesting

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