Thank you for taking the time to share such detailed feedback on your recent tour. We are truly sorry to hear that the experience did not meet your expectations and that several elements of the itinerary, including the route taken, certain excursions, and aspects of the urban environment, left you feeling disappointed.
We acknowledge your concerns regarding the changes to the original route, and we regret any frustration this caused. While external factors may sometimes necessitate adjustments, we understand how meaningful certain highlights can be to our guests.
We are especially sorry to hear that some of the optional experiences did not reflect the standards you expected of Trafalgar. Your observations regarding privacy concerns, logistics, and the suitability of venues have been taken seriously and shared with the relevant teams for review.
On a more positive note, we are pleased to hear that you enjoyed parts of the tour, particularly your time in Paso Robles, San Diego, and Yosemite. Thank you again for your feedback — it plays a crucial role in helping us improve and evolve our itineraries.