Thank you again for your feedback. Your feedback on the hotel accommodations is valuable to us. We aim to maintain high standards across all of our appointed hotels despite variations in hotel standards between countries. Rest assured, we have shared your feedback with our Quality Control team to ensure that our accommodation continues to provide the best possible experience for our guests. We take cleanliness seriously and have implemented strict measures to ensure our coaches remain clean. However, preventing the spread of illness can be challenging, and while our Travel Directors will encourage guests who feel unwell to wear masks, we cannot make them act responsibly. Thank you for travelling with us, and we hope to see you again soon.