We appreciate you sharing your thoughts and apologise that your tour was not as you had anticipated. At times, ensuring that we take our guests to the amazing attractions outlined in our itineraries can mean lengthier periods on the road and some early starts. However, we recognise that holidays are also meant for relaxing. As such, we have shared your comments with our Product Development Department to establish what potential improvements we might make to this particular schedule.
The role of Travel Directors and Coach Drivers is essential in ensuring our guests' overall satisfaction. We carefully select our team members based on their passion for travel and extensive knowledge of their regions. Therefore, we are surprised that this may have been different from your experience on this tour.
We understand that hotel standards may vary from country to country, and some hotels may differ in size, character, and amenities from what our guests are used to. However, we expect all our appointed hotels to adhere to our standards. We have noted your recommendations and comments and shared them with our Quality Control Department for further review and appropriate action.
