It sounds like you had a blast! We would like to thank you for your thoughtful feedback and suggestions for where the itinerary could be improved, we will certainly pass it along to our Operations Department for them to review.
It was truly regrettable to learn of the Wi-Fi difficulties that you faced on the trip, whilst the connection is not always strong outside the larger cities, it sounds like there were some additional problems that prevented from working at all. We will address this with our Coach Handling Department so they can investigate further, we can see that our Travel Director, Alan, has also raised this problem to be fixed.
Speaking of Alan, your kind words for his efforts throughout the trip are very much appreciated, and we are so pleased that he helped to make your trip extra special. We will definitely make sure that he receives this fantastic praise.
