We appreciate your feedback on your recent tour with us and apologise that some aspects of it fell short of your expectations. We understand that hotel standards may vary from country to country, and some hotels may differ in size, character, and amenities from what our guests are used to. However, we expect all of our appointed hotels to adhere to our standards, and we have shared your comments with our Quality Control Team to ensure that the accommodations and food quality we provide continue to offer the best experience for our guests.
