Thank you so much for taking the time to share your feedback with us. We appreciate your kind words about our itinerary, "On The Road," and our local teams. It warms our hearts to know that we could help create memorable experiences for you.
We are genuinely sorry to hear about your experience with a fellow traveller; that can be challenging. I hope it didn't overshadow the joy of the beautiful sites we visited. Additionally, we apologise for any disappointment caused by the hotels not meeting your expectations. Your concerns are important to us, and we've shared them with our Contracting and Quality Departments to ensure we continuously improve and provide the high-quality service and accommodation our guests deserve. Thank you again for your understanding, and we hope to have the opportunity to serve you better in the future.