Thank you for sharing your feedback on your recent Balkan Adventure tour. We're delighted to hear that you found it well-organised. We appreciate your comments regarding the Optional Excursions. We're happy you found the tour price reasonable and were impressed with the service, knowledge, and safety aspects. Hearing such positive comments about the Travel Director and Coach Driver is terrific. We genuinely appreciate you highlighting their contributions to making your trip memorable. We also appreciate your positive feedback regarding the local Tour Specialists. We understand your concerns regarding your stay at the Mercure Belgrade Excelsior in Belgrade, Serbia. We're sorry that the bathroom and elevator arrangements caused you inconvenience. We appreciate you bringing this to our attention, and we value your feedback on all aspects of our tours, including the hotels we partner with. Knowing you enjoyed the breakfasts and found the other hotels comfortable was great. Thank you again for your review.