Hi Stefan,
sorry you're dissatisfied and angry about our decision to upgrade you to DHL for free - most customers appreciate the gesture of free, quicker delivery + possibility to track the parcel. But the extra cost for yourself (customs fees and MVA) is the same (I think perhaps DHL takes 20 NOK more than the with regular mail, we can repay you that). The extra costs involved when shipping from EU to Norway are clearly specified in checkout in the webshop, under 'Oppsummering', where we also present the possibility for the customer to split orders and send in many parcels, if they contact us about it.So if you don't like receiving parcels with DHL for some reason, we're sorry about taking that decision without asking you first, but I assure you, the additional costs would have been more or less the same with regular mail.please don't hesitate to write to us again at info@tieroom.no if you wish to discuss this further (du kan skrive på norsk hvis du vil)med vennlig hilsenAnand, Tieroom customer service