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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,900 reviews

JOSEPH WHITEHOUSE

8 years ago

Date of purchase: 06/28/2017

What JOSEPH WHITEHOUSE said about Thompson & Morgan:

Very disappointed with the perennials which were dried out and I was unable to use

Ryan B

Thompson & Morgan

8 years ago

Hi there, thank you for your review. I am very sorry that your Perennials were unusable. I have arranged for a brand new pack to be despatched as soon as they are next available. Please do let me know if there is anything further I can help with. Kind regards, Ryan

Product reviews

Trusted Customer

8 years ago

Date of purchase: 06/28/2017

Plants to be sure of....

I was new to gardening but the online site has taught me loads. I am always pleased with the plants and so far have lost none!! They let me know when the plants I have bought online are dispatched...

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Caitlin

Thompson & Morgan

8 years ago

Thank you for the wonderful feedback. Our website provides so much information on all of the products; it has even taught me new ways to use plants that I wouldn't have thought of before. The email updates are definitely useful to let you know when to anticipate delivery :) ~ Regards, Caitlin

Product reviews

Richard Appleby

8 years ago

Date of purchase: 06/29/2017

What Richard Appleby said about Thompson & Morgan:

poor showing

Broken plants and brown on edges Hibiscus the better ones

Ryan B

Thompson & Morgan

8 years ago

Hi there, thanks for your review.I am so sorry to hear of your disappointment with your plants, and we appreciate your comments so that this can be followed up. In the meantime, I have replaced your Hibiscus for you, and refunded the other items on your order as they are now out of stock. The Hibiscus will be sent as soon as our next lot is available in August. If there is anything I can help with at all, please let me know. Kind regards, Ryan

Product reviews

TIM HORN

northants

8 years ago

Date of purchase: 07/03/2017

What TIM HORN said about Thompson & Morgan:

fast delivery good value for money although delivery person let the side down a little h did not knock at the door leave in shed as instructed although we in ? parcel simply le on front door step...

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Anne

Thompson & Morgan

8 years ago

Hi there, thank you for your review. I'm really pleased that you received your parcel quickly. Sorry that the carrier didn't leave your package in your safe place, I'll forward your feedback to the relevant department. With your feedback we'll be able to improve the service we offer. Fortunately you discovered it quickly and your plants were received in good condition. Regards, Anne

Product reviews

Trusted Customer

8 years ago

Date of purchase: 06/29/2017

Fantastic service, plants arrived healthy and very quickly.

Caitlin

Thompson & Morgan

8 years ago

Thank you, hopefully they are now planted and growing well. ~ Regards, Caitlin

Trusted Customer

8 years ago

Date of purchase: 06/30/2017

Well packed healthy plants.

Delivered quickly and plants well packed.

Caitlin

Thompson & Morgan

8 years ago

I am so glad that you have been pleased with your recent delivery, we always aim to provide good quality plants and it is wonderful to hear that we have succeeded :) ~ Regards, Caitlin

Product reviews

Pamela Basham

8 years ago

Date of purchase: 06/29/2017

What Pamela Basham said about Thompson & Morgan:

First rate plants, well priced, I definitely recommend.

Caitlin

Thompson & Morgan

8 years ago

Thanks for the recommendation; I am so glad that you have been pleased with our products :) ~ Regards, Caitlin

Trusted Customer

8 years ago

Date of purchase: 06/29/2017

Some plants were in poor state when arrived. One box was coming apart and other box chucked on top by delivery driver. Obviously couldn't read the packaging label. Now plants are in the ground they...

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Ryan B

Thompson & Morgan

8 years ago

I am glad to hear that your plants are now flourishing, but I am so sorry that they did not arrive in the best condition. I have passed your comments along to be looked in to further. If you do have any problem at all with any of the plants at any point, please do not hesitate to let us know. Kind regards, Ryan

John Thompson

8 years ago

Date of purchase: 06/28/2017

What John Thompson said about Thompson & Morgan:

Good quality service

Fulfilled orders promptly communicated well ,and delivered when they said they would.Reasonable prices on most products

Caitlin

Thompson & Morgan

8 years ago

Thanks for the feedback on the delivery and service that you have received :) We do try and keep our customers updated so that they know the progress of their orders. I am glad that this was beneficial to you. ~ Kind Regards, Caitlin

Product reviews

Michael Prior

8 years ago

Date of purchase: 06/29/2017

What Michael Prior said about Thompson & Morgan:

Item arrived promptly and in good order

Caitlin

Thompson & Morgan

8 years ago

I am so glad that you are pleased by your delivery :) Thanks for the feedback. ~ Regards, Caitlin

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

36 FREE PerennialsMore reviews of this product (164)View product websiteUnable to use them as totally dried out when they reached us

Clematis Lucky DipMore reviews of this product (54)View product websiteLovely plants but I sadly lost one, it died, yet the others are thriving? No idea why and it's the first time a plant I ordered has died!!

Cosmos bipinnatus Cupcakes Garden ReadyMore reviews of this product (78)View product websiteCosmos were mainly broken very disappointed pointless phoning them they just fob you off.

Hibiscus Lucky DipMore reviews of this product (5)View product websitePoor You need a new answer form this is awful

Begonia Non-Stop Mixed Garden ReadyMore reviews of this product (33)View product websitePoor quality brown and frayed around edges.

Tower PottradeMore reviews of this product (2)View product websitegood value for money not a bad product

Rose ************** ClimbingMore reviews of this product (17)View product website

Busy Lizzie Divine Mixed New Guinea Garden ReadyMore reviews of this product (10)View product website

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