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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,799 reviews

Eileen Ratcliffe

8 years ago

Date of purchase: 06/30/2017

What Eileen Ratcliffe said about Thompson & Morgan:

Sending through the post in packages that are squashed is not a good thing.

Natalie

Thompson & Morgan

8 years ago

Hi Eileen, I'm sorry to hear that you were not happy with the delivery of your recent order. I can completely understand how upsetting it must be to eagerly await your delivery but then to discover it hasn't travelled well. We are always open to new suggestions or feedback regarding our packaging so if you have any ideas please send them to us at feefo@thompson-morgan.com. I have left some comments below regarding your plants and I hope I have been able to help with your query for you today.

Kind regards

Natalie

Product reviews

Trusted Customer

8 years ago

Date of purchase: 06/28/2017

I was a little shocked when I ordered on 21st June to be told "despatch date by the end of July"! However, when I contacted customer service for news after about a week, they were helpful and the...

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Natalie

Thompson & Morgan

8 years ago

That's so lovely to hear! I appreciate some times the despatch date can be a little far away but I'm pleased you didn't have to wait too long and have been so delighted with your order.

Kind regards

Natalie.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 07/03/2017

terrible over marketing

The order and delivery was fine But I've since been bombarded with unwanted emails from you I've requested you stop at least twice bit the emails keep on coming You are turning a new customer into...

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Ryan B

Thompson & Morgan

8 years ago

I am very sorry to hear that, but we do appreciate your feedback. I can confirm that I have now stopped these emails fully, so nothing further will be sent to you. If this does continue to persist, please do get in touch directly with us. Kind regards, Ryan

Product reviews

maureen stewart

8 years ago

Date of purchase: 06/29/2017

What maureen stewart said about Thompson & Morgan:

Excellent company, very healthy plants

This plant only one of many plants ordered from Thompson and Morgan. The plants were all very healthy and well packed; in good condition and nicely moist on arr5ival. This is an excellent company...

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Natalie

Thompson & Morgan

8 years ago

Thanks so much for your kind words Maureen, so pleased to read that you would use us again and that you have been delighted with every aspect of your order.

Kind regards

Natalie.

Product reviews

Hugh BARR

8 years ago

Date of purchase: 06/29/2017

What Hugh BARR said about Thompson & Morgan:

Never again with them

Plants delivered in dreadful state

Anne

Thompson & Morgan

8 years ago

Hi, I'm really sorry that your plants were delivered in a dreadful state. We sent them out in perfect condition to you and I'm very sorry that they didn't arrive with you in the same way. I have arranged for a full refund to be made for the plants. Regards, Anne

Product reviews

Anne

Thompson & Morgan

8 years ago

Hi, as I said in my Service Review I apologise for the disappointment with the way your Begonia Garden Ready plants arrived. They should have been perfect. I have refunded your card but you also used a voucher as part payment. I have sent another voucher directly to you via email. I have refunded the original card you used to place your order and this will appear on your statement within the next few days. If you have any further queries please get in touch. Kind regards, Anne

lynn curtis

8 years ago

Date of purchase: 06/28/2017

What lynn curtis said about Thompson & Morgan:

insect killer rechargeable

good service from Thomson and Morgan as usual, but product doesnt kill big moths etc. it does need really good sunlight to charge. overall a good product. does draw in flies etc during nightime into...

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Natalie

Thompson & Morgan

8 years ago

Thank you for your review Lynn, I'm sorry that the Buzzkill didn't tick all of your boxes but I will pass your comments on to the manufacturer :)

Kind regards

Natalie.

Product reviews

Bruce Young

8 years ago

Date of purchase: 06/30/2017

What Bruce Young said about Thompson & Morgan:

Good plants well delivered.

I have been impressed by the quality of plants and packaging. All have been in good condition on arrival and have done well.

Ryan J

Thompson & Morgan

8 years ago

Hello,

Thank you for your review.

We are glad to hear your plants arrived in a good condition.

Happy Gardening!

Thanks

Ryan J

Product reviews

David Milsted

Orkney

8 years ago

Date of purchase: 06/28/2017

What David Milsted said about Thompson & Morgan:

Very satisfied... but puzzled

My replacement Penstemons arrived today in prime condition and the foxgloves I planted are thriving. Excellent! However, I am disappointed that my order of pansies cannot be dispatched as I live on...

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Natalie

Thompson & Morgan

8 years ago

I'm so pleased your replacement penstemons are much better David and your alstroemerias are thriving. I appreciate it is upsetting that we cannot send pansies to your address but we have reviewed all of the products in our catalogue and we found that these were not travelling well when delivered outside of mainland UK. As the foxgloves and your other plants are much sturdier, these can handle that little bit longer in transit it takes to get to you. I hope this helps but I do understand this is still upsetting for you. I hope this does not deter you from ordering with us again.

Kind regards

Natalie.

Product reviews

sarah cohen

8 years ago

Date of purchase: 06/28/2017

What sarah cohen said about Thompson & Morgan:

rubish

Rubish wait of time and money!!

Anne

Thompson & Morgan

8 years ago

Hi, I do apologise for your disappointment with your plants. I have arranged for replacements to be sent out to you as soon as possible and by the end of August at the latest. I'm sure that you'll be really happy with them. They should have arrived in perfect condition. Kind regards, Anne

Product reviews

wendy smith

NORFOLK

8 years ago

Date of purchase: 06/28/2017

What wendy smith said about Thompson & Morgan:

NON ARRIVAL

I NEVER RECEIVED THE PERENNIALS

Anne

Thompson & Morgan

8 years ago

Hi, I'm really sorry that you didn't receive your T&M's Choice Perennial Pack. I have replaced the order for despatch as soon as possible and by the end of August 2017 at the very latest. I sent them to the address which you put online on your original order. Please check that the address is correct so that the plants arrive with you safely. Let me know if you have any further problems. Regards, Anne

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Marigold French Vanilla F1 Hybrid Garden ReadyMore reviews of this product (7)View product website

Antirrhinum majus Madame Butterfly F1 Hybrid Garden ReadyMore reviews of this product (34)View product websiteUsually the delivery method. They are not very good when they arrive.

Geranium Jackpot Mixed F1 Hybrid Garden ReadyMore reviews of this product (87)View product websiteDelivery method - squashes plants

Cosmos bipinnatus Lemonadetrade Garden ReadyMore reviews of this product (53)View product websiteno longer available - not received.

Garden Ready Mixed BasketMore reviews of this product (1)View product websiteThe plants were in good condition on arrival and have since flourished and are looking beautiful. I will definitely be buying more next year.

Strawberry MignonetteMore reviews of this product (1)View product websitetorrent of unwanted emails that followed the purchase

Strawberry Florian F1 Hybrid Everbearer All seasonMore reviews of this product (1)View product websitetorrent of unwanted emails that followed the purchase

Heuchera Berry SmoothieMore reviews of this product (6)View product websiteVery healthy plant, in good condition and nicely moist on arrival.

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (52)View product websiteDreadful plants in bad bad atate

Solar Buzzkill Single PackMore reviews of this product (19)View product websitei think the product should be adapted to deal with large moths and flies etc.

Trachelospermum jasminoides Star of ToscanaMore reviews of this product (35)View product websiteThese were very good, developed plants, well packed and growing well.

Alstroemeria Indian SummerMore reviews of this product (4)View product websiteArrived in excellent health and now thriving.

36 FREE PerennialsMore reviews of this product (164)View product websiterubish rubish rubish rubish rubish

36 FREE PerennialsMore reviews of this product (164)View product websitePRODUCT NOT RECEIVED NOT SURE WHAT DEADLINE WAS

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