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Thompson & Morgan Reviews

https://www.thompson-morgan.com/
Rated
Excellent

Thompson & Morgan are one of the UK's largest Mail Order Seed and Plant companies.

Service
4.2
/5
Product
3.9
/5

5

4

3

2

1

5,083

1,553

766

377

579

8,358

ratings over the past year

Displaying all 112,083 reviews
MG
Martin Gallacher
8 years ago
Date of purchase: 07/04/2017
What Martin Gallacher said about Thompson & Morgan:
yes
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Steve
Thompson & Morgan
8 years ago
Your feedback is greatly appreciated, we are commited to very high standards of customer service. Best wishes, Steve
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marianne wright
8 years ago
Date of purchase: 07/04/2017
What marianne wright said about Thompson & Morgan:
the last few orders of plants have not been up to your usual standard
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Anne
Thompson & Morgan
8 years ago
Hi there, I'm very sorry that your plant orders haven't been up to our usual high standards recently. I've contacted you by email to enquire where we've gone wrong. I'd like to pass on the details of the problems you've encountered to the relevant department for investigation. Thank you in advance for your help. Kind regards, Anne 
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Neels Kriek
8 years ago
Date of purchase: 06/28/2017
What Neels Kriek said about Thompson & Morgan:
Excellent Service
Had a problem which was resolved in 'no time' and in the most professional, friendly and helpful manner.
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Faye
Thompson & Morgan
8 years ago
So pleased that you rate us so highly and found your experience was so friendly and resolved to your satisfaction, this makes us very happy indeed :) ~ Regards Faye
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Trusted Customer
8 years ago
Date of purchase: 06/28/2017
Plants could have been more sturdy
I was pleased with the speed of delivery and the way the plants were packaged. However about a fifth of the plants were quite straggly, and this was disappointing. It made them vulnerable from the...

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Ryan B
Thompson & Morgan
8 years ago
Hi there, thank you for your review. I am glad to hear that you have been happy with our service. However, I appreciate how disappointing it is that some of the plants have not survived, and I am very sorry that this has been the case. I have sent you a voucher via email as an apology for this. Please do get in touch if you have any further queries at all. Kind regards, Ryan
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Kathryn Miller
8 years ago
Date of purchase: 06/28/2017
What Kathryn Miller said about Thompson & Morgan:
The quality and state of one batch of plants was very poor, but I now await a fresh delivery. This had a knock on effect to the other plants in the delivery and they too required replacement. 24 of...

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Ryan B
Thompson & Morgan
8 years ago
I am so sorry to hear that this has happened, I understand how disappointing this must have been. I can see that a replacement order has been placed for you, and I am sure that you will not be disappointed again. Your feedback is very important and I will be sure to pass it along for us to look in to this further. Kind regards, Ryan
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Trusted Customer
8 years ago
Date of purchase: 06/29/2017
Mostly happy.
Service is generally great but, in this case the lobelia looked struggling when received and, although I tried to nurture them, the majority failed. However, some blame rests on me as I did not act...

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Anne
Thompson & Morgan
8 years ago
I'm pleased to read that, on the whole, you've been pleased with our service. I'm very sorry that your lobelia arrived in poor condition and despite tlc most of them failed. I'm unable to replace them as it's too late in the season but I've emailed you a voucher to say sorry for your disappointment. I'll pass on your comments to the relevant department. Regards, Anne
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Kym Iverson
8 years ago
Date of purchase: 06/30/2017
What Kym Iverson said about Thompson & Morgan:
service is very good
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Steve
Thompson & Morgan
8 years ago
Thank you for your comment. We are happy to provide an excellent service everytime. Happy gardening, Steve
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Martin Smith
8 years ago
Date of purchase: 06/28/2017
What Martin Smith said about Thompson & Morgan:
Poor plants, expensive. Mainly dead now
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Ryan B
Thompson & Morgan
8 years ago
I am very sorry to hear that these did not do too well for you. I have arranged for another pack to be sent to you so that you may give them another try. Please let me know if there is anything further I can help with. Kind regards, Ryan
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Maria Coleman
8 years ago
Date of purchase: 06/28/2017
What Maria Coleman said about Thompson & Morgan:
customer service excellent,postal service rubbishy
Customer service excellent,postal service rubbish .There is not enough care taken in looking after the plants delivered ,boxes are stacked on there sides or the wrong way up thus disturbing the...

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Ryan B
Thompson & Morgan
8 years ago
Thank you for your review, I am sorry to hear that you have experienced problems with your deliveries. Your feedback is very important and I will be sure to pass your comments along to look in to this. Kind regards, Ryan
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Bonita Overland
8 years ago
Date of purchase: 06/28/2017
What Bonita Overland said about Thompson & Morgan:
Service always 5 star. But on this occasion, the plugs were not.
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Ryan B
Thompson & Morgan
8 years ago
Hi there thank you for your review. We do appreciate your good comments, but I am sorry to hear that some of your plants were not up to standard. I have sent an email to you in hope of sorting something out for you. Hope to hear from you shortly. Kind regards, Ryan
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About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.
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0333 400 0033
Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom
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About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.