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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,575 reviews

ken farquhar

Scottish Borders

7 years ago

Date of purchase: 06/28/2017

What ken farquhar said about Thompson & Morgan:

Super service

Very quick delivery - a full month before the expected time. Nice selection of plants which are now growing well. Unfortunately 5 of the 6 delphiniums had fallen from the packet and were dead on...

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Faye

Thompson & Morgan

7 years ago

Thank you for rating us 5* I am pleased to learn that our dedicated Customer Service team have given you excellent service and resolved your query resulting in you rating us so highly. ~ Kindest regards Faye

Product reviews

Trusted Customer

7 years ago

Date of purchase: 06/28/2017

My clematis arrived quickly and in good condition.

Faye

Thompson & Morgan

7 years ago

Fantastic! I am sure it will make a great edition to your garden :) ~ Regards Faye

Product reviews

raymond martin

broadstairs ct10 2jr

7 years ago

Date of purchase: 06/30/2017

What raymond martin said about Thompson & Morgan:

surprise beauty

They was a late purchase and cheap so wasnt expecting the best.They arrived in a a work of art packaging but looked a bit spindly but have turned out beautiful. I am well pleased and peoples comments...

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Faye

Thompson & Morgan

7 years ago

How lovely of you to rate us 5* and leave us such great comments. It makes us very happy to know you are happy. Sounds like the plants have given pleasure to you and everyone else who sees them :) ~ Regards Faye

Trusted Customer

7 years ago

Date of purchase: 06/30/2017

A mixed bunch.

OK so far. Am still waiting for Blechnum brasiliense Volcano to arrive by the end of August so cannot comment on the quality/condition of them yet. The Passiflora is an excellent size and quality....

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Faye

Thompson & Morgan

7 years ago

Glad to hear you are pleased with the Passiflora. Sorry to learn the Busy Lizzies suffered in transit. Please do always let us know upon receipt if there are any issues as this allows us to replace whilst we still have stock so as not to disappoint further. We will use your feedback to look at what we can improve to make sure this does not occur in the future. Thank you so much for taking the time and trouble to let us know. ~ Kind regards Faye

Josh Gourlay

7 years ago

Date of purchase: 07/04/2017

What Josh Gourlay said about Thompson & Morgan:

All good

Faye

Thompson & Morgan

7 years ago

That's lovely to hear :) ~ Regards Faye

Product reviews

Sally Etkind

7 years ago

Date of purchase: 06/28/2017

What Sally Etkind said about Thompson & Morgan:

Too small and not healthy when arrived

Only two thirds of the little plugs had survived. My husband is a keen gardener and repotted them. Now a few weeks on I'd say we have half of the original number so would not buy like this again.

Faye

Thompson & Morgan

7 years ago

Sorry to hear that half of each pack have not survived. Please do always let us know upon receipt if there are any issues as this allows us to replace whilst we still have stock so as not to disappoint further. I have arranged for one further pack to be sent to you in September, which is when they are now next available. ~ Regards Faye

Sally Etkind

7 years ago

Thank you for your kind offer. I'll be happy to upgrade my rating if the new plants arrive in better shape.

Faye

Thompson & Morgan

7 years ago

That's great, I am sure you will not be disappointed :) ~ Regards Faye

Christina Shuker

7 years ago

Date of purchase: 07/04/2017

What Christina Shuker said about Thompson & Morgan:

Very easy to deal with.

2 plants ordered, on arrival one was damaged. Spoke to customer services. Very helpful and so professional. New plant dispatched quickly. Both plants now blooming

Faye

Thompson & Morgan

7 years ago

Sorry one plant arrived damaged but lovely to learn our Customer Service team sorted it out for you :) I am equally pleased to hear the plants are also doing so well. ~ Regards Faye

Product reviews

Bernard Butcher

7 years ago

Date of purchase: 06/28/2017

What Bernard Butcher said about Thompson & Morgan:

rubbish

first class delivery service as always

Natalie

Thompson & Morgan

7 years ago

Thanks for your review Bernard, I have left some advice for you on your product review. I hope this helps. Kind regards, Natalie.

Product reviews

Natalie

Thompson & Morgan

7 years ago

These don't work when they're charging unfortunately, so the Buzzkill will only work when the solar panel is not picking up any light, such as night time or when the panel is covered. To use during the day, take down from where it is being charged, such as a window and place on an opaque surface such as a table or wall. I hope this helps :) Kind regards, Natalie.

Trusted Customer

7 years ago

Date of purchase: 06/28/2017

Problem with packaging

Unfortunately, about 25% of the plugs had dislodged in transit and were a bit battered. Some have survived but about 20% of the total have died. I considered requesting replacements however, since...

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Simon

Thompson & Morgan

7 years ago

Good morning- I'm really sorry to hear that, however we do guarantee all of our plants regardless of how they are ordered. I have arranged for a replacement pack to be sent for you when are next stocks are ready in September ~Simon

Trusted Customer

7 years ago

Thank you, Simon! I did not expect such good customer service.

Faye

Thompson & Morgan

7 years ago

Your more than welcome :) ~ Regards Faye

Product reviews

Ann Whitehead

7 years ago

Date of purchase: 07/04/2017

What Ann Whitehead said about Thompson & Morgan:

Great service.

Excellent service.arrived really quickly in great condition well packed.

Natalie

Thompson & Morgan

7 years ago

Thank you for your lovely review Ann, so pleased you were happy with your order and service. Kind regards, Natalie.

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

36 FREE PerennialsMore reviews of this product (164)View product website

Clematis New LoveMore reviews of this product (76)View product websiteThe plant made a slow start but is growing well now. Am looking forward to seeing some flowers.

Phlox Collection CreepingMore reviews of this product (4)View product websiteAll arrived in good condition

Buddleja Buzzreg 3-in-1More reviews of this product (15)View product websiteLooks blooming lovely. Thanks

Solar Buzzkill Single PackMore reviews of this product (19)View product websitethese only light up at night so all the bugs and flies that come in during the day fly around and annoy you untill you close the doors and windows.Then the next morning they are all dead on the floor...Read all

36 FREE PerennialsMore reviews of this product (164)View product websitePlants have struggled to develop after planting plugs on. I think they suffered in the post as it took three days for them to arrive.

10 FREE Pinks SnipsMore reviews of this product (27)View product websiteLoved this free offer.But would liked them colour coded.

Alstroemeria Butterfly HybridsMore reviews of this product (1)View product websiteAll well packed healthy plants.

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