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Thompson & Morgan Reviews

https://www.thompson-morgan.com/
Rated
Excellent

Thompson & Morgan are one of the UK's largest Mail Order Seed and Plant companies.

Service
4.2
/5
Product
4
/5

5

4

3

2

1

5,337

1,661

799

368

585

8,750

ratings over the past year

Displaying all 110,881 reviews
SC
Sue Chesworth
Wigan
7 years ago
Date of purchase: 06/26/2017
What Sue Chesworth said about Thompson & Morgan:
Excellent service.
Prompt service, received goods within a couple of days of ordering. Seeds as ordered and lavender plants in good condition despite the warm weather.Thank you.
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Faye
Thompson & Morgan
7 years ago
Lovely to learn you found everything to your satisfaction and you will still be happy with the final results :) ~ Regards Faye
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Trusted Customer
7 years ago
Date of purchase: 06/28/2017
Plants arrived in good time well packed would buy again
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Ryan B
Thompson & Morgan
7 years ago
Glad to hear it, I hope that we can hear from you again soon :) Kind regards, Ryan
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Lucille Coles
7 years ago
Date of purchase: 06/23/2017
What Lucille Coles said about Thompson & Morgan:
Service is always prompt and excellent
Excellent as always
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Faye
Thompson & Morgan
7 years ago
Thank you for saying so :) ~ Regards Faye
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June Davies
Leighton Buzzard
7 years ago
Date of purchase: 07/04/2017
What June Davies said about Thompson & Morgan:
Good qualityhealthy plants deliverey good better than a garden centre
Very easy to order and pay. Delivery was spot on. My plant was and is very healthy. I've already recommended you to my friends and family.
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Faye
Thompson & Morgan
7 years ago
It is lovely to hear that you have been so happy with our service and products and would recommend us to others. We appreciate your comments. ~ Kind regards ~ Faye
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Michael Playdon
7 years ago
Date of purchase: 06/23/2017
What Michael Playdon said about Thompson & Morgan:
prompt and efficient service - product just right
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Faye
Thompson & Morgan
7 years ago
Glad you were happy with what you have received and it was to your satisfaction, that makes us very happy :) ~ Regards Faye
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Ivy Mason
7 years ago
Date of purchase: 06/29/2017
What Ivy Mason said about Thompson & Morgan:
Normally very good service but as yet I have not received these plants, it did say by the end of July "& as it is only 25th I was not expecting them yet !!
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Ryan B
Thompson & Morgan
7 years ago
Thank you for your positive review, although I am very sorry that your order has not arrived. Thank you also for taking the time to answer my call this morning, and I have arranged for a replacement order to be sent out to you. Kind regards, Ryan
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John Barnett
7 years ago
Date of purchase: 06/28/2017
What John Barnett said about Thompson & Morgan:
Good customer service
Plants arrives crushed ans cut back with lots of the cut off tops left in between the plants. Had full refund hence 5 star for T&M service.
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Ryan B
Thompson & Morgan
7 years ago
Thank you very much for your review. I am very sorry to hear that you did have problems with your plants. I am glad that our dedicated customer care team has sorted this out for you. We do appreciate your 5* rating for the service you have received. Kind regards, Ryan
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Brian Baker
7 years ago
Date of purchase: 06/26/2017
What Brian Baker said about Thompson & Morgan:
Good value
Seeds good value easy to order arrived quickly
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Faye
Thompson & Morgan
7 years ago
We are so pleased to learn you have been happy with our products and service! ~ Kind regards ~ Faye
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Trusted Customer
7 years ago
Date of purchase: 06/28/2017
The plants had been in the post for several days and at least a quarter were dead.
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Ryan B
Thompson & Morgan
7 years ago
Thank you for your review. I am very sorry to hear that your plants arrived in poor condition having taken longer than usual. I have arranged for a replacement to be sent to you as soon as they are ready to send again in September. Please let us know if there is anything else we can help with at all. Kind regards, Ryan
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haroutyon krekorian
7 years ago
Date of purchase: 06/24/2017
What haroutyon krekorian said about Thompson & Morgan:
catalogue and website do not match item description.
I ordered an item from the catalogue, supposed to be solar water feature, it arrived as mains run water feature,. I thought first that I got it wrong having checked the website, then having given on...

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Faye
Thompson & Morgan
7 years ago
Sorry to hear of all the confusion caused over the listing of the product details and really do hope you accept our apologies for the inconvenience caused. On looking into this it has been found that it is down to human error for which we apologise and highlights area that we need to work on. However it is nice to hear that you have been happy with our Customer Services and the way in which they have dealt with your query resulting in you rating them as 10/10. We truly value your custom and thank you for bringing this to our attention. It is only with our customer’s feedback that we can see where we need to improve. If there is anything else we can do to make it up to you please do let us know. ~ Kind regards Faye

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About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.
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0333 400 0033
Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom
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About Thompson & Morgan
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.