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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

8,882 out of 110,557 reviews

Time:

Past year

Peter Cox

Milton Keynes

29 days ago

Date of purchase: 03/26/2025

What Peter Cox said about Thompson & Morgan:

Not pleased with product lost 4 plants.

Plugs arrived Ok. 2 plugs no good, another 2 died later.

Megan

Thompson & Morgan

7 hours ago

Thank you for sharing your feedback. I’m truly sorry to hear that the two fuchsia plants arrived in poor condition and that another two didn’t thrive after a few weeks—understandably disappointing when you’re investing in healthy plants. We have emailed you directly regarding your order and would be happy to assist further. If any of the remaining plants show signs of stress or do not perform as expected, please let us know so we can help resolve the situation. Kind regards, Megs, Thompson & Morgan

Peter Cox

1 hour ago

Still loosing plants for no reason others flouring then suddenly dyeing. Now down to half the plants bought.

Product reviews

Megan

Thompson & Morgan

7 hours ago

Peter Cox

1 hour ago

Half the plants bought have died.

VJ Coke-Smyth

2 hours ago

Date of purchase: 06/04/2025

What VJ Coke-Smyth said about Thompson & Morgan:

Disappointing

P:lants took a long time to be delivered (out for delivery for several days) and weren't in very good condition when received.

Product reviews

Andrew Sheasby

3 hours ago

Date of purchase: 05/15/2025

What Andrew Sheasby said about Thompson & Morgan:

Everything

Product reviews

Trusted Customer

3 hours ago

Date of purchase: 05/08/2025

Order of Plants and Plant Pot

Cannot complain about the service, delivery or response to questions asked.

Product reviews

Elizabeth Larcombe

Littlehampton

3 hours ago

Date of purchase: 05/26/2025

What Elizabeth Larcombe said about Thompson & Morgan:

Plants growing but still small

If there's a problem, customer service has always been very helpful.

Product reviews

Trusted Customer

4 hours ago

Date of purchase: 05/15/2025

Lovely plants. Arrived in good condition.

Plants were great. Delivery service could be better.

Product reviews

Trusted Customer

6 hours ago

Date of purchase: 05/05/2025

Very good service

I’ve always had good service from Thompson and Morgan

Product reviews

james wright

23 days ago

Date of purchase: 04/08/2025

What james wright said about Thompson & Morgan:

No worries

Excellent

Justine

Thompson & Morgan

6 hours ago

Thanks for your 5-star review! That's fantastic to hear everything was excellent! We really appreciate your positive feedback. Jake - Thompson & Morgan Customer Care

james wright

6 hours ago

Shame I can't add photos to show you

Product reviews

Justine

Thompson & Morgan

6 hours ago

Thanks for your 4-star review! That's fantastic news about your Summer Bumper Garden Collection! We're thrilled to hear they were lovely plants and well packaged. It's great that you grew them on in the greenhouse for four weeks before planting them out, and that you're very pleased with their progress. Given it's late June, they should be well on their way to creating a beautiful display in your garden! Jake - Thompson & Morgan Customer Care

Trusted Customer

29 days ago

Date of purchase: 05/07/2025

Very disappointed

Some plants were already dead and the others were coming out of the plug holder and battered. Definitely not well packaged.

Megan

Thompson & Morgan

6 hours ago

I’m truly sorry to hear that your plants arrived in such poor condition—dead or damaged—even after what seemed to be careful packaging. This can be incredibly disappointing and frustrating. We have emailed you directly regarding your order to discuss a resolution and ensure this is handled swiftly. Kind regards, Megs, Thompson & Morgan

Trusted Customer

6 hours ago

Morgan and Thompson have dealt with my complaint and the resolution is very satisfactory. Thank you

Product reviews

William White

Sticker

7 hours ago

Date of purchase: 06/04/2025

What William White said about Thompson & Morgan:

Well packaged if damaged or not alive T&M will replace immediately specially if you have sent images

Brandon

Thompson & Morgan

6 hours ago

Hi. Thank you so much for your lovely 5 star review. This is great to hear and I will pass this onto the team. Kind regards, Brandon

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Fuchsia Giant-Flowered CollectionMore reviews of this product (1,813)View product website2 fuchsia no good when arrived, another 2 died after a few weeks. Not pleased with these plants, will see how the rest go.

Geranium Jackpot Mixed F1 HybridMore reviews of this product (1,761)View product websiteThese are growing well.

Begonia Majestic Apricot Shades MixMore reviews of this product (23)View product websiteSadly the plants have all died. Very disappointing as I bought these last year and they were beautiful.

Petunia Frills Spillstrade CollectionMore reviews of this product (477)View product website

Petunia Surfinia CollectionMore reviews of this product (975)View product website

Sweet Pea Scentsational MixMore reviews of this product (43)View product website

Thunbergia Sunny Susy CollectionMore reviews of this product (295)View product websiteSome of the plants were a little small and havent grown but the others are growing well

Mayan Blue Tower PotMore reviews of this product (2)View product websiteThe product is great but there were 2 parts of the tower missing and i had to contact the company to resend.

Summer Bumper Garden CollectionMore reviews of this product (1,156)View product websiteMost of the plants survived but are still very small. So hopefully they'll continue to grow and eventually flower.

Buddleja Buzzreg IndigoMore reviews of this product (20)View product websiteBuds have formed. Lets see what they look like.

Buddleja Butterfly Candy Little RubyMore reviews of this product (27)View product websiteI only received the plant a couple of weeks ago and buds are forming. Plant was healthy on arrival. Fingers crossed the bees will love it.

incredipeatfreeMore reviews of this product (85)View product websiteI’ve used this a couple of times and always been very pleased with it. Will be used in my window box and pots again this year.

Incredicropreg Grow BagMore reviews of this product (58)View product websiteIn use already, tomatoes and cucumbers doing really well.

Summer Bumper Garden CollectionMore reviews of this product (1,156)View product websiteLovely plants well packaged grew them on in the greenhouse for 4weeks then planted out very pleased

Summer Bedding Plant CollectionMore reviews of this product (75)View product websiteHalf were already dead. I have looked after them as instructed, and only eight are growing well out of 30 plug plants. Two others are just starting to take hold

Coreopsis Golden JoyMore reviews of this product (129)View product websiteBees love this little flower pkanred wirh zinnias very nic can recommend.

Zinnia Profusion MixedMore reviews of this product (18)View product websiteJust starting to flower worth buying

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