How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Therapeutic Pillow Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

332 out of 7,240 reviews

Past year

Trusted Customer

Feefo Verified

3 days ago

A great little pillow for a pain in the neck.

The service was good. When my choice of colour was unavailable, and my order was slightly delayed, I was given a second pillow for free to make up for the inconvenience.

Jessie Roberts

Therapeutic Pillow

2 days ago

Hi there! Thank you for your feedback, we really appreciate you taking the time to do so. We are pleased to hear that you are happy with your service! Warm regards, Jessie.

Product reviews

Date of purchase: 06/17/2026

Suzanne

Feefo Verified

GBR

3 days ago

What Suzanne said about Therapeutic Pillow:

Couldn't be without this pillow!

Appropriate packaging. Fast delivery. Would happily buy from them direct again.

Jessie Roberts

Therapeutic Pillow

2 days ago

Hi there Suzanne! Thank you for your feedback! We are pleased to hear that you were happy with your overall purchase and experience! Warm regards, Jessie.

Product reviews

Date of purchase: 06/16/2026

Trusted Customer

Feefo Verified

4 days ago

Great product.

Service was prompt and I received mly order within a couple of days. It was easy to do it on lline. Very happy with the product and is the perfect height to align my hips following a hip injury.

Jessie Roberts

Therapeutic Pillow

2 days ago

Hi there! We are so happy to hear this! Thank you for your feedback. Warm regards, Jessie.

Product reviews

Date of purchase: 06/14/2026

Anita Pajor

Feefo Verified

AUS

5 days ago

What Anita Pajor said about Therapeutic Pillow:

everything was delivered without any problem and also very quickly

Jessie Roberts

Therapeutic Pillow

5 days ago

Hi there! Thank you for your 5-star review and for your kind words! Warm regards, Jessie

Product reviews

Date of purchase: 06/15/2026

Trusted Customer

Feefo Verified

5 days ago

Excellent Service

As mentioned the service was wonderful. They always provide good sound service and answer any queries promptly. Keep up the great job.

Jessie Roberts

Therapeutic Pillow

5 days ago

Hi there! Thank you for taking the time to leave us a 5-star review and for your kind words! Warm regards, Jessie.

Product reviews

Date of purchase: 06/09/2026

Trusted Customer

Feefo Verified

5 days ago

Heat pack purchased for elderly friend.

Delivery was timely, communication as to delivery date and time was excellent.

Jessie Roberts

Therapeutic Pillow

5 days ago

Hi there! Thank you for your 5-star review! Warm regards, Jessie.

Product reviews

Date of purchase: 06/09/2026

Trusted Customer

Feefo Verified

6 days ago

Fast delivery, free gift, no complaints.

Jessie Roberts

Therapeutic Pillow

5 days ago

Hi there! Thank you for your 5-star review! Warm regards, Jessie.

Product reviews

Date of purchase: 06/12/2026

Trusted Customer

Feefo Verified

6 days ago

service

as expected

Jessie Roberts

Therapeutic Pillow

5 days ago

Hi there. Thank you for your feedback. We really appreciate you taking the time to do so. If you would like to discuss this further, please contact our friendly support team support@pillows.com.au. Kind thanks, Jessie.

Product reviews

Date of purchase: 06/14/2026

Trusted Customer

Feefo Verified

8 days ago

Would do it again

good products and good delivery time

Jessie Roberts

Therapeutic Pillow

4 days ago

Hi there. Thank you for your 5-star review! Warm regards, Jessie.

Product reviews

Date of purchase: 06/07/2026

Trusted Customer

Feefo Verified

8 days ago

Perfect neck pain relief

Received contact from distributor prior to dispatch. Felt delay was a little frustrating but this isn't a big operation so probably the reason for slower dispatch process. Very pleased with delivery...

Jessie Roberts

Therapeutic Pillow

4 days ago

Hi there. Thank you for all your feedback, we really appreciate you taking the time to do so. We have passed on your feedback to our management and production team regarding the shipping and delays. Warm regards, Jessie.

Product reviews

Date of purchase: 06/11/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Therapeutic Pillow Reviews

Travel Nut Pillow Cotton Cover - Dark Navy BlueMore reviews of this product (7)View product websiteI absolutely love this little pillow as it is so helpful in supporting my very painful neck. It is very useful when undergoing dental treatment and also when travelling.

Complete Sleeprrr Original - International Memory OriginalMore reviews of this product (18)View product websiteThis is my second pillow. I didn't really need to buy a new one I just wanted to treat myself. I take it everywhere with me and now if I lose it I have a spare! Couldn't sleep without it.

TheraMed Posture Wedge Seat Cushion Dura-FabMore reviews of this product (51)View product websiteIt is the perfect height and size. It is durable with the foam being strong enough to stay firm. Also with the washable cover I also purchased I can ensure it will stay good for a long time.

Natural Lupin Heat Pack - Neck & Shoulder Wrap Corduroy Cover - Royal BlueMore reviews of this product (58)View product websitethey are a good size for both neck and back and heat up very quickly I find they help me a great deal

TheraMed Gel Mattress Pad SingleMore reviews of this product (6)View product websiteIt is always a please to deal with Therapeutic Pillow. The product arrived on time and in good order. The Gel Mattress is perfect when the warmer months arrive in Australia and provide a cooling...Read more

Natural Lupin Heat Pack - Lower Back Wrap Lupin Back/Hip - Corduroy - BlueMore reviews of this product (81)View product websiteI purchased the heat pack for an elderly family friend with consistent back pain. She loves it, says it's the best birthday gift anyone has ever given her!!

Complete Sleeprrr Pillow - Plus (Medium) Memory PlusMore reviews of this product (164)View product websiteFast delivery, pillow is good for a side sleeper. No complaints!

Side Snuggler Pillow With Pillowcase - CharcoalMore reviews of this product (3)View product websiteNot a comfortable pillow to sleep on

Natural Lupin Heat Pack - Body Large Cotton Cover - CharcoalMore reviews of this product (14)View product websiteGreat size and quality. Hold heat much better than wheat.

Natural Lupin Heat Pack - Body Medium Cotton Cover - CharcoalMore reviews of this product (9)View product websiteGreat quality product and practical size for the neck or lower back. Holds heat much better than wheat does.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?