Therapeutic Pillow Reviews

Hi there, Thank you for your lovely feedback! We're so pleased to hear that you're sleeping more comfortably and finding the pillow supportive. It sounds like the perfect outcome—your partner found his ideal fit with the medium profile, and you’re enjoying the low profile just as much. We’re glad both of you are happy! Thank you again for your support. Kind thanks, Jo

Hi there, Thank you for reaching out. I understand your frustration at not receiving a response to your previous email. Unfortunately, we did not receive this email. We strive to provide timely communication, and I regret that this was not your experience. Please allow me to rectify this promptly. Could you kindly contact us on support@pillows.com.au and provide your order details so I can arrange for the heat pack to be sent to you as soon as possible? Thank you for your patience and understanding. I look forward to resolving this for you. Kind regards, Jo

Hi there, Thank you for your kind feedback and sharing your experience. We’re pleased to hear that the cushion ring provides your wife with much-needed relief for her chronic lower back pain, especially during extended periods of sitting. It’s rewarding to know our product can make a positive difference in her comfort. Please don’t hesitate to reach out if you need any further assistance. Kind thanks, Jo

Hi there, Thank you for your 5-star review. We truly appreciate your support. Kind thanks, Jo

Hi there, Thank you for your honest feedback. We appreciate you sharing your experience with the pillow’s firmness and understand that adjusting from a latex pillow can take some time. We’re glad to hear that our team was responsive and provided excellent service throughout your purchase. Please don’t hesitate to reach out if you have any questions or need assistance with anything else. Kind thanks, Jo

Hi there, Thank you for your valuable feedback. We’re glad to hear that the leg spacer pillow is a better fit for you compared to your previous pillow. We appreciate your insight regarding the strap—while it may not be useful for everyone, it can indeed be beneficial for some users. If you have any further questions or need assistance, please don’t hesitate to reach out. Kind thanks, Jo

Hi there, Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying your Lupin Heat Pack and appreciate your kind words about the corduroy cover. It’s great to know the design enhances comfort while helping reduce the risk of skin irritation. We’re also glad you like the colour! Your recommendation means a lot to us! Kind thanks, Jo

Hi there, Thank you for your honest feedback. We’re pleased to hear that the delivery met your expectations, but we’re truly sorry the pillow did not perform as hoped. We understand how disappointing it is to experience a loss of firmness and discomfort. Please contact our customer service team at support@pillows.com.au so we can assist you with a solution, whether that be an exchange, or replacement. Your satisfaction is important to us, and we appreciate the opportunity to make this right. Kind thanks, Jo

Hi there, Thank you for sharing your daughter’s feedback! We’re glad to hear she finds the pillow comfortable. If there’s anything else we can assist you with, please don’t hesitate to reach out. Kind thanks, Jo

Hi there, Thank you for your wonderful feedback! We’re delighted to hear that the pillow is helping you manage your scoliosis and that you’ve chosen a teal pillowcase to complement it. Your comfort and satisfaction are very important to us. Thank you again for your support, and please don’t hesitate to reach out if you need any further assistance. Kind thanks, Jo

Hi there, Thank you for your positive feedback! We’re glad to hear that the product fits well, and that you’re pleased with the quality of the cotton. Your satisfaction is important to us. We appreciate your support! Kind thanks, Jo

Hi there, Thank you for your lovely feedback! We’re so pleased to hear you’re happy with the quality and comfort of your purchase. It’s wonderful to know it’s making a positive difference, especially when it comes to materials that feel better against the skin. We truly appreciate your support and hope to assist you again in the future. Kind thanks, Jo

Hi there, Thank you so much for taking the time to share your experience. We're very glad to hear that the product is helping reduce your lower back pain and stays in place effectively. Your practical tip about using a compression sleeve over the Velcro strap is appreciated—and may be helpful for other customers as well. We’re pleased it’s offering support without limiting your sleeping position, and we truly value your insights. Kind thanks, Jo

Hi there, Thank you for your lovely feedback! We’re so pleased to hear you're enjoying the pillow and making the most of its adjustable features. It's great to know it’s helping support your lower back and allowing you to customise the comfort to suit your needs. Wishing you many more restful nights as you continue to find the perfect setup! Kind thanks, Jo