Received contact from distributor prior to dispatch. Felt delay was a little frustrating but this isn't a big operation so probably the reason for slower dispatch process. Very pleased with delivery...
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Jessie Roberts
Therapeutic Pillow
7 days ago
Hi there.
Thank you for all your feedback, we really appreciate you taking the time to do so.
We have passed on your feedback to our management and production team regarding the shipping and delays.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
7 days ago
Hi there,
Thank you for your feedback, we are pleased to hear that you were happy with your overall purchase and experience.
Kind thanks,
Elle
I have written a review about the details of service. I was sent two pillows as it was difficult to know whether I had paid for the pillow, so I paid again. I had to pay $33+ for postage and I am...
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Jessie Roberts
Therapeutic Pillow
7 days ago
HI there.
Thank you for all your feedback, we really appreciate you taking the time to do so.
Our returns and exchanges policy is located on our website for all customers to view prior to purchasing.
We apologise for any inconvenience this may have caused you.
Warm regards,
Therapeutic Pillow Support Team.
Product reviews
Jessie Roberts
Therapeutic Pillow
7 days ago
Hi Joyce.
Thank you for all your feedback, we really appreciate you taking the time to do so.
We apologise for the inconvenience the policy has caused you.
If you would like to discuss further, please contact our team on Support@pillows.com.au.
Warm regards,
Therapeutic Pillow Support Team.
Date of purchase: 06/10/2026
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Trusted Customer
Feefo Verified
11 days ago
I had my pillow delivered within a couple of days excellent service
Jessie Roberts
Therapeutic Pillow
7 days ago
Hi there!
Thank you for your feedback! We are pleased to hear that you are happy with the shipping timeframe!
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
7 days ago
Hi there!
Thank you for your feedback, we are pleased to hear that you are happy with your overall purchase and experience.
Warm regards,
Jessie.
Date of purchase: 06/04/2026
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Trusted Customer
Feefo Verified
14 days ago
It was fine. The delivery fee was a bit more than i expected though.
Jessie Roberts
Therapeutic Pillow
13 days ago
Hi there!
Thank you for taking the time to leave us a review.
We have forwarded on your feedback to our management team. :)
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
13 days ago
Hi there!
We are so happy to hear that you are finding this product suitable!
Warm regards,
Jessie.
Hi there!
Thank you so much for your 5-star review!
Warm regards,
Jessie
Product reviews
Jessie Roberts
Therapeutic Pillow
14 days ago
Hi there!
Thank you for taking the time to write a review! So happy to hear that you have found the product suitable.
Warm regards,
Jessie :)
Date of purchase: 06/01/2026
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JF
Jane Fletcher
Feefo Verified
16 days ago
What Jane Fletcher said about Therapeutic Pillow:
Great
Jessie Roberts
Therapeutic Pillow
14 days ago
Hi there!
Thank you for your review!
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
14 days ago
Hi there Jane!
Thank you for taking the time to make a review.
We would love your feedback regarding this pillow, if you would like to discuss, please email us at support@pillows.com.au.
Warm regards,
Jessie.
I tried to buy the exact pillow from a aged care provider got terrible service no call back, their delivery time was 10 working days, and I had to collect the item from their office plus the cost was...
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Jessie Roberts
Therapeutic Pillow
17 days ago
Hi Elizabeth!
Thank you so much for taking the time to write this lovely review!
Many thanks for your kind words and glad we were able to help.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
17 days ago
Hi Elizabeth!
So glad to hear your dad is finding the pillow suitable for him!
Thank you for your support.
Warm regards,
Jessie :)
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.