The delivery was prompt and updates were sent in a timely manner to keep me informed on the status. The delivery was a little sooner than expected which was great.
Great and bad. Great in terms of they are very generous to quickly refund for the broken mug. But bad because I’ve had two orders in the last two months each with a broken mug. I can’t stress enough...
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Customer Experience
The White Company - US Website
2 years ago
Hi, Thank you so much for taking the time to leave us feedback. I am so sorry to hear that you had problems with the your order. I have reached out via email and I look forward to your response. Kind Regards, Angela
Pretty good. Packaging for fragile items was done really well. The bowl just took a little longer to get here but thats fine.
Product reviews
Date of purchase: 03/20/2024
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Laura Quevedo
Blauvelt
2 years ago
What Laura Quevedo said about The White Company - US Website:
See previous comments. Poorly packaged and came in pieces. Very poor delivery The box was large and the mugs were small so now doubt they bounced all over and were totally broken despite having a...
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Customer Experience
The White Company - US Website
2 years ago
Hello. Thank you for adding your review, I have checked and cannot locate any details in regards to this complaint on your account, I am going to contact you directly. I am sorry that the two mugs were received broken. Thank you, Sue
Product reviews
Date of purchase: 03/26/2024
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Kanat Sultan
new york
2 years ago
What Kanat Sultan said about The White Company - US Website:
see comments above about the shipment time. Also, my another order was lost somewhere in your web system and i had to reorder again. The customer service team kept assuring me that the order was...
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Customer Experience
The White Company - US Website
2 years ago
Hello, thank you for your review and I very much empathise with your frustration. The relocation of our Distribution Centre has not gone as smoothly as planned.
We acknowledge that the service you received is not at all up to our usual high standards and we are sorry for the inconvenience caused. Please accept our sincere apologies, Thank you, Sue
.
Product reviews
Date of purchase: 03/19/2024
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Katie
Denver, Colorado
2 years ago
What Katie said about The White Company - US Website:
Delivery was poor the packing was done poorly and I knew the mugs would have breakage before I even opened the box. It was a shame the product had damage.
Difficulties with delivery- 3 items came one at a time with a week or more between deliveries.
But the correspondence was ultimately quite good and problems were resolved.
Customer Experience
The White Company - US Website
2 years ago
Hi, thank you for your recent review. I am sorry to see that you had issues with the delivery of your order. I have now reached out via email so I can resolve this for you. Thank you, Giordan
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
