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The Moorings Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,258 reviews

Trusted Customer

7 years ago

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What Trusted Customer said about The Moorings:

To whom it should concern, I hate to have to write this, because I am really rooting for Tortola and the dock workers there. But, it would seem important to a company which depends on repeat...

Ian

The Moorings

7 years ago

Thank you very much for your detailed review. We are very sorry to hear of your experience upon check-in and that you were delayed getting off the dock. We sincerely hope that the rest of your vacation was a success once you were out on the water. If you would like to discuss this further, please contact us directly at customer.care@thlmarine.com

Product reviews

Date of purchase: 11/28/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Best vacation ever!

Outstanding Captain (Devon). Reservation staff consistently helpful and friendly with every phone call.

Product reviews

Date of purchase: 01/08/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Boat was not ready for charter terrible experience

Service at base camp is not up to standards

Ian

The Moorings

7 years ago

Thank you for your feedback. If you have not done so already, please contact us directly so that we may discuss this in more detail and try to rectify these issues in the future: customer.care@thlmarine.com

Product reviews

Date of purchase: 01/23/2019

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Slow Start

We did the evening start on Friday night. Met our checkout captain at 7am Saturday and weren't able to leave the dock for several hours after due to the boat not being fueled prior to our arrival. ...

Product reviews

Date of purchase: 02/03/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Everything was handled professionally as usual. It would be nice to get the big bean bags on the bareboat charters.

Product reviews

Date of purchase: 07/17/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Awesome to work with The Moorings!

We had never chartered a boat before, owing our own and sailing for years. What a treat to have the support of the Mooring to rely on for all the planning and prep necessary for a great 10 days in...

Ian

The Moorings

7 years ago

Thank you for your review of your recent experience in Tahiti! We are so glad to hear that it went well and look forward to hosting you out on the water again soon.

Product reviews

Date of purchase: 11/13/2018

Trusted Customer

7 years ago

What Trusted Customer said about The Moorings:

Moorings ya lo hemos usado antes y como siempre el servicio y los yates son de muy buena calidad. Ademas, esta vez tuvimos un problema menor donde necesitamos un repuesto en una de las islas que...

Ian

The Moorings

7 years ago

Gracias Señor Hill, nos complace escuchar que disfrutó de sus vacaciones con The Moorings. Esperamos darle la bienvenida pronto en su próximo charter con nosotros.

Product reviews

Date of purchase: 05/07/2018

Trusted Customer

Raleigh,NC

7 years ago

What Trusted Customer said about The Moorings:

Great job.

Product reviews

Date of purchase: 08/30/2018

Trusted Customer

7 years ago

Moorings makes it very easy to setup a vacation - even for a someone planning their first sailing trip.

Ian

The Moorings

7 years ago

Thank you for your kind review of your recent experience in the British Virgin Islands. We aim to make chartering as easy and stress-free as possible, and are glad to hear you had a successful vacation!

Product reviews

Date of purchase: 08/11/2018

Trusted Customer

7 years ago

Excellent service overall--questions and concerns were dealt with immediately. Staff was very helpful and informative.

Ian

The Moorings

7 years ago

Thank you very much for your kind review of your recent British Virgin Islands experience. Above all The Moorings strives to provide excellent customer service on-the-water, and it is great to hear that your issues were dealt with properly. We look forward to hosting you on a charter vacation again soon.

Product reviews

Date of purchase: 01/07/2017

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Moorings Crewed 5000 - 5 Cabin Catamaran

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The Moorings Reviews

TortolaMore reviews of this product (401)View product websiteDisorganized. Moorings receptionist rude to other clients.

Moorings 38.2 - 2 Cabin MonohullMore reviews of this product (4)View product websiteThe boat, despite its refrigeration and navigation problems, performed well through basic sailing. But for an exclusive plus charter, it had a LOT of hull rash. She had been side-swiped several times...Read more

TortolaMore reviews of this product (401)View product website

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (41)View product websiteEtremely spacious and stable vessel

TortolaMore reviews of this product (401)View product websiteNeed to revamp how boats are delivered

Moorings 51.4 - 4 Cabin MonohullMore reviews of this product (21)View product websiteFreezer, chart plotter and deck lights were not working

TortolaMore reviews of this product (142)View product website

Moorings 514 PC - 4 Cabin CatamaranMore reviews of this product (54)View product websiteThe 514PC is a great setup for BVI Cruising. Mechanically the vessel was great.

TortolaMore reviews of this product (401)View product website

Moorings 5000 - 4 Cabin CatamaranMore reviews of this product (34)View product website

TahitiMore reviews of this product (24)View product websiteHaving spent the better part of 2015 in and around Tahiti and her islands...coming back for a visit was like coming home!

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (41)View product websiteLove the layout of the 4800!

GrenadaMore reviews of this product (25)View product websiteMoorings es la mejor alternativa con excelente servicio y una amplia flota

Moorings 4800 - 4 Cabin CatamaranMore reviews of this product (63)View product websiteEl Moorings 4800 es el mejor en precio/calidad

TortolaMore reviews of this product (401)View product websiteOnly negative was the second kayak had not been delivered.

Moorings 4500 - 4 Cabin CatamaranMore reviews of this product (35)View product websiteVery comfortable boat that was well equipped.

TortolaMore reviews of this product (401)View product websiteMoorings club had good facilities. Helpful staff. Provisioning store close by.

Moorings 4000 - 3 Cabin CatamaranMore reviews of this product (20)View product websitegreat layout. boat was in good condition.

TortolaMore reviews of this product (401)View product website

Moorings 45.3 - 3 Cabin MonohullMore reviews of this product (22)View product websiteBoat was very good but water leak into both aft cabins of uncertain source. Mooring's maintenance staff evaluated this quickly when we returned to harbour to reprovision. New mattress supplied to...Read more

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