Absolutely fabulous. Everything went smoothly and quickly.
The Fragrance Shop
The Fragrance Shop
14 years ago
Thank you for taking the time to provide us with your feedback regarding your recent order.
I am sorry to hear that you received your item damaged this is not our normal level of service.
I can assure you we will take this matter up with our delivery company
It great to hear that matter was resolved for you quickly
Kind Regards,
TFS Customer Service
Product reviews
Trusted Customer
14 years ago
Very impressed with the customer service which I have received. Thank you a lot.
The fragrance shop is a great store and i was really happy with the item they sent me as it came with a ck bag that was specified and what was also good that they sent little samples of other edt
Great customer service and prompt replies to email
Queries however I had trouble placing the order which was a nuisance, i was told it must be because of my bank but my bank said they've not put any...
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.