The Fragrance Shop Reviews

Thank you for your feedback, please accept our apologies for the delay in your parcel reaching you. As we hold regular service reviews with our delivery companies this will be addressed with them I can see from our records as a goodwill gesture we refunded your delivery charge. Kind Regards, TFS Customer Service

Thank you for your feedback. Please accept our apologies for you not receiving your free gift with your original order. I can see from our records that a replacement gift was sent out for you as soon as you reported this to us. Kind Regards, TFS Customer Service

Thank you for taking the time to provide us with your feedback regarding your recent order. I am sorry to hear that you received your item damaged this is not our normal level of service. Currently our systems will only allow you to use one voucher code per order As we are always looking at ways to improve our service we give to our customers, I have passed your comments on to our e-commerce team Kind Regards, TFS Customer Service