You stated on your website that the item would be despatched that day if ordered before 2pm. I ordered it on saturday at 11am and it was not sent until tuesday. I have since been advised that...
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The Fragrance Shop
The Fragrance Shop
14 years ago
Thank you for your feedback.
We are currently looking at ways to improve the service we are giving our customers. So I have passed your feedback on to our e-commerce management team.
Kind Regards,
TFS Customer Service
Trusted Customer
14 years ago
As you will see from the response to my concerns, the fragrance shop have taken over 1 month to advise that they will pass my comments on. Again not particulary impresive and I have heard nothing from them. A poor service but the perfume was a good price.
Extremely pleased with the fragrance shop online services . My perfumes were delivered to me in excellent condition , they were very well packaged. I was also pleased with how quick my perfumes were...
Item was for my daughters birthday, however when she opened it on her birthday the perfum bottle had leaked as there was 2 cracks in the bottle and all the silver had come off from the top. A...
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.