Very gd service I was disappointed when the items arrived as the boxes was damaged and they was suppose to be Christmas present would be nice if they would send me a gift bag for this inconvenience...
Products had been opened and resealed, dont know if they have been diluted
The Fragrance Shop
The Fragrance Shop
14 years ago
Thank you for your feedback. I am sorry to hear that you are unhappy with your purchase. We only buy direct from the manufacturer please be assured that we only supply products that are 100% genuine.
If you still have the item we would be happy to accept it back from you.
Please contact our customer service team on 0161 873 2118 and we will advise you how to return it.
Kind Regards,
TFS Customer Service
Product reviews
Date of purchase: 08/04/2012
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Trusted Customer
Feefo Verified
14 years ago
Service was prompt & excellent.
Product reviews
Date of purchase: 08/05/2012
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Trusted Customer
Feefo Verified
14 years ago
Service was good but took time in finding us an alternative.
Excellent company, very easy to deal with and prompt delivery. no need to chase up, and informs you of every step through the dispatch and velivery process
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.