Thank you for your feedback, I have checked our records and Royal Mail have returned your order back to us as they were unable to deliver the parcel.
A refund is currently being processed. Please accept our full and sincere apologies for any inconvenience caused
Kind Regards,
TFS Customer Service
i did not receive the free vivienne westwood tartan pouch as advertised!!!!!!!!!!!!!
The Fragrance Shop
The Fragrance Shop
13 years ago
Thank you for your feedback. We have sent you an email asking you to contact us to discuss the matter further.
Kind Regards,
TFS Customer Service
Trusted Customer
13 years ago
they have apologised and said the bag was sent.it did not come with the perfume.they said if it does not arrive that i can choose another one as they have run out of the viv west wood one!
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.