Thank you for sharing your feedback, and we’re sorry that your experience with Retrosaria Beiroa didn’t meet your expectations. This yarn's natural, undyed colour (401) can vary from batch to batch due to factors like the season and pastures where the sheep graze. These natural shifts make each batch unique, though we understand this difference was more pronounced than expected. We strive to represent these variations as accurately as possible in our photos.
We also apologise for the error on our website regarding the yardage, which has now been corrected to match the accurate information on the product band: 230 meters per 100g skein. Thank you for bringing this to our attention.
As a small team of two, we’re very approachable, and if there’s ever an issue with an order, we always do our utmost to make things right within reason. In this case, we’ll issue a refund for the additional postage you incurred.
If there’s anything more we can help with, please don’t hesitate to reach out.
