I returned a faulty pair of vivobarefoot run/swim shoes and their
Policy of refunding the return postage is very disappointing as it’s doesn’t get refunded to the card I purchased them on but...
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Aneela
SportsShoes.com
3 years ago
Good Afternoon Richard,
Thank you for leaving a review.
I am really sorry to hear of your experience. As the payment for the return postage is with the return company you used, we do not have your card details and can only refund via paypal for security reasons. I can understand how this may make you feel however not to worry, once you receive the refund from us in your paypal account you have complete control over this. You can transfer the payment to your bank.
Thank you again for sharing your feedback. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards,
Aneela
Product reviews
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Trusted Customer
3 years ago
Date of purchase: 03/16/2022
I received a different jacket than what I ordered. Luckily the customer support was nice so I returned it without paying anything
Aneela
SportsShoes.com
3 years ago
Good Afternoon,
Thank you for leaving this review. I am really sorry to hear of what has happened. We have looked into this with our warehouse department to ensure a mistake of this nature does not happen again. I appreciate you challenging us and holding us accountable so that we can fix this issue. Take care and enjoy the rest of your day.
Kind regards,
Aneela
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Tamara Mavsar
3 years ago
Date of purchase: 03/08/2022
What Tamara Mavsar said about SportsShoes.com:
I can just say very friendly staff.
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Trusted Customer
3 years ago
Date of purchase: 03/14/2022
Recomendables !
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Renier Van Rooyen
Stellenbosch
3 years ago
Date of purchase: 03/15/2022
What Renier Van Rooyen said about SportsShoes.com:
Very disappointed that the shoes did not arrive as expected after waiting for a month.
The Customer Service Agent did however try to resolve the matter which seems to be an issue with the transport...
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Aneela
SportsShoes.com
3 years ago
Good Afternoon Renier,
Thank you for taking the time to leave a review.
I am really sorry to hear that the delivery of the parcel has disappointed you. We will get this looked into with the courier. We will do everything in our power to prevent this situation from occurring again. I'd like to thank you for bringing this matter to my attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Kind regards,
Aneela
The suggestion that the boots were a half size smaller proved to be spot on. A nice easy to use website with all information easy to see. Also postage quick too.
SportsShoes.com is the UK's no 1 running and fitness retailer, with over 7,000 running and fitness products from the top and specialist brands, all at great prices. We're passionate about helping our customers achieve an active and healthy lifestyle through running and fitness and are very proud to have been awarded Feefo Gold Trusted status for excellence in customer service.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
SportsShoes.com is the UK's no 1 running and fitness retailer, with over 7,000 running and fitness products from the top and specialist brands, all at great prices. We're passionate about helping our customers achieve an active and healthy lifestyle through running and fitness and are very proud to have been awarded Feefo Gold Trusted status for excellence in customer service.
