This reply was sent to , "Thank you for your order. Unfortunately, due to a stock error, we do not have the the raw boost chicory you have ordered. Please accept our apologies for this mistake. We have refunded to £..... to your .........account. " but Sadly we do not live in a perfect world, things go missing, you ordered 5kg and that is the cost of sending via parcel force. I can only send our apologies again.