Quick delivery, absolute perfect products, really must-haves. Until now I have not tried all products (I bought too many different ones) but the ones I have used are wonderful!
I prodotti mi piacciono molto.
La spedizione è rapida.
Unico neo, la mancanza di una email di conferma dopo l'acquisto ed un controllo sulla spedizione.
I bought the cold tox extreme face lift and the product was hard and brown. One big hard lump. I returned for refund and emailed twice but no one has gotten back to me. I'm very disappointed and...
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Rajeev
skinChemists
9 years ago
Hi there,
We are really sorry about what's happened. We just checked our database and we did not receive an email from you.
Apologies for the inconvenience caused and we will be more than happy to help you.
We just sent you a private email to find the best solution. As a valued customer, we want you to be 100 per cent satisfied with our service.
Ich habe meine beiden Bestellungen noch gar nicht erhalten - und leider auch keine Rückmeldung zu meiner Anfrage diesbezüglich.
Wurde nämlich schon des Öfteren aufgefordert, eine Bewertung...
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Rajeev
skinChemists
9 years ago
Hi there,
We are sorry to hear what's happened.
We just sent you an email with your tracking number.
We hope you'll enjoy our skin range!
Kind regards.
TC
Trusted Customer
9 years ago
Hi!
Thank you for your reply. I did not get any Information, that my parcel has been delivered. I will check at the place...
Thank you and best regards
Jutta M. Tschida
TC
Trusted Customer
9 years ago
I do not know what happened - I would just love to get my order ....
And my other order from March 10 is still to come too ....
I am sure, everything will work out!!!
Best regards
Jutta M.
Product reviews
Rajeev
skinChemists
9 years ago
Hi there,
Your item has been probably misplaced on the post and we are sorry about what's happened.
As a gesture of goodwill, we will resend you a new one today because as a valued customer it's important for us that you are 100 per cent satisfied with our service.
I am a long time customer and subscriber to SkinChemists. My last purchase the couple before that were sub-par, to say the least. The customer service company they using must have changed. The...
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Rajeev
skinChemists
9 years ago
Hi Nancy,
We are sorry to learn you have been disappointed with our service.
Again, apologies for the inconveniences caused.
We tried to do our best to satisfy you and we'll be more than happy to help you in the near future.
In any case the emails you have received from us were absolutely not spams. The person on Facebook with you were speaking to was the same person by email.
We have checked everything from our side and ever your credit card or account have been hacked.
Sorry for the misunderstanding.
We thank you for sharing your opinion. All feedback are important for us to further improve.
Above all, we create personalised skin treatments that make you love your own skin. Making you feel confident, giving you the foundations for success in your life and giving you the passion to embrace the life you want to live.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Above all, we create personalised skin treatments that make you love your own skin. Making you feel confident, giving you the foundations for success in your life and giving you the passion to embrace the life you want to live.