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skinChemists Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about skinChemists:

Unhappy customer

I sent this company 2 emails to cancel a subscription as the products were making my skin spotty and couldn't justify the cost. Despite this they took £93 out of my account and sent me more items....

Rajeev

skinChemists

9 years ago

Good morning,

Thank you for sharing your feedback. We are sorry to hear you have been disappointed with our service. We never received an email from you but it's a mistake on our part, we will fix our system as soon as possible. Furthermore, we just cancelled your subscription, you'll not be charged anymore. Our customer service just sent you an email with your tracking number. Your item is shown as delivered. Apologies for the inconvenience caused.

Kind regards.

TC

Trusted Customer

9 years ago

If you look on over feedback you say the same thing you never received emails queetonable obviously you need to update your system. Ok so you have now cancelled my subscription ty and send me a tracking email now saying the item is delivered. Firstly I don't have the item and secondly I'm £93 out of pocket. Are you going to refund me ????

TC

Trusted Customer

9 years ago

It's been nearly 2 weeks and I still have had no refund or no reply Regards

Product reviews

Date of purchase: 05/08/2017

0

Trusted Customer

Feefo Verified

9 years ago

Prodotti ottimi, consegna puntuale

Prodotti ottimi , consegna puntale

Date of purchase: 05/17/2017

0

TC

Trusted Customer

Feefo Verified

Ireland

9 years ago

What Trusted Customer said about skinChemists:

I'm a regular customer. I find the service great & everything comes so well packed

Date of purchase: 05/14/2017

0

Trusted Customer

Feefo Verified

9 years ago

Geweldige producten.

Producten die doen wat ze beloven!

Date of purchase: 05/12/2017

0

Trusted Customer

Feefo Verified

9 years ago

Skin care

Excellent value for money and prompt delivery.

Date of purchase: 05/12/2017

0

TC

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about skinChemists:

Very good products priced well...

Product reviews

Date of purchase: 05/14/2017

0

TC

Trusted Customer

Feefo Verified

Helsinki Finland

9 years ago

What Trusted Customer said about skinChemists:

Unbeliavably fast delivery to Finland.....only 3 days :-)

Product reviews

Date of purchase: 05/12/2017

0

TC

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about skinChemists:

Thank you ! I like.

Product reviews

Date of purchase: 05/05/2017

0

TC

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about skinChemists:

Recent Purchase

Excellent customer service, went the extra mile to ensure that I purchased the item that I wanted. Would definitely buy from them again.

Product reviews

Date of purchase: 05/11/2017

0

TC

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about skinChemists:

Not received??

Hello! It is almost a month gone and I have not yet received my serum. Where is it?? Please reply to me: sirkka-liisa.karhu-******************** Thank you. I never received order confirmation...

Rajeev

skinChemists

9 years ago

Hi Sirkka, We are sorry to hear you did not receive yet your item. It probably has been lost during the delivery. We just sent you an email to resolve as soon as possible this issue. Apologies for the inconveniences caused.Kind regards.

TC

Trusted Customer

9 years ago

Hello! Not received any e-mail from you so far. I want my money back or a new seerum.Awaiting for your promp reply sirkka-liisa.karhu-ellsworth@pp.inet.fi Thank you Sirkka-Liisa Karhu

TC

Trusted Customer

9 years ago

Hello! Now we are in May and I do notyet have received the serum. Please do something, send me a copy by e-mail of the despatch document, I need to bring it to the post office here in Benalmadena. Someone you or mailoffice has to compensate my purchase which was 20 euros plus mailing costs. My e-mail is sirkka-liisa.karhu-ellsworth@pp.inet.fi I appreciate your quck response and compensation and despatch document by e-mail. I cannot understand that nobody is doing anything in this matter. Best regards, Sirkka-Liisa Karhu PS. I have also contacted post office couple of times conc. this despatch but no resultas.

Rajeev

skinChemists

9 years ago

Hi Sirkka,

Thank you for your feedback. We are really sorry to hear you have been disappointed with our service. Our customer service checked its system and they have contacted you on the 24/02/2017 and then on the 04/04/2017 at the email address you just gave us.

We resent you an email now. Apologies for the inconveniences caused.

Warm regards.

TC

Trusted Customer

9 years ago

Hello! Thank you very much for taking care of the lost shipment. I appreciate it a lot! Best regards, Sirkka-Liisa Karhu

TC

Trusted Customer

9 years ago

Hello! Thank you very much resolving the problem with lost shipment and your refund. I appreciate your asistance a lot. Best regards, Sirkka-Liisa Karhu

Date of purchase: 02/04/2017

0

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