How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

skinChemists Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 13,169 reviews

Trusted Customer

Feefo Verified

LEEDS

8 years ago

What Trusted Customer said about skinChemists:

Fabulous ,marvelous,super skin product .x

From order to delivery 5star service.

Product reviews

Date of purchase: 06/12/2017

Trusted Customer

Feefo Verified

Hadfield

8 years ago

What Trusted Customer said about skinChemists:

I would definitely recommend skin chemist, excellent customer service. I have bought a few products from them before and it's always been great products and fast delivery. The last purchase I bought...

Date of purchase: 06/08/2017

Trusted Customer

Feefo Verified

8 years ago

Amazing products but..

The products are amazing and arrived really quickly but unfortunately I was charged delivery for both my orders when they were supposed to be free, I emailed skin chemists but they didn't bother...

Rajeev

skinChemists

8 years ago

Hi there,

Thank you for your feedback.

We are happy to hear you love our products!

Our customer service hasn't been notified that you tried to contact them. However, they just sent you an email to resolve this issue and to satisfy you as much as possible.

Apologies for the inconvenience caused.

Kind regards.

Date of purchase: 06/08/2017

Trusted Customer

Feefo Verified

8 years ago

Not something I would repurchase

Quick to respondand Bert helpful

Product reviews

Date of purchase: 06/06/2017

Trusted Customer

Feefo Verified

8 years ago

In my opinion the customer service team is simply the best ! Any issue is dealt with in a friendly and professional manner . Their sole aim is assisting the customer to ensure satisfaction with the...

Product reviews

Date of purchase: 06/09/2017

Trusted Customer

Feefo Verified

9 years ago

Incomplete order. / Edited

3 products were missing from the order. I ordered kits and the package I received didn't include everything. I'm very disappointed not to be receiving what I paid for.

Rajeev

skinChemists

8 years ago

Hello,

Thank you for your feedback. We just resent your missing products.

So sorry about what happened.

However I hope you'll enjoy our products.

Please, let us know if you have any further issues in the near future, it will be a pleasure for us to help you.

Kind regards.

Trusted Customer

8 years ago

I am delighted by the quick response to my problem! After only a few days, the missing products have been received and I can't wait to start using them. Thank you for the excellent service!

Date of purchase: 05/26/2017

Trusted Customer

Feefo Verified

amsterdam

8 years ago

What Trusted Customer said about skinChemists:

top producten

everything 100%

Product reviews

Date of purchase: 06/02/2017

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about skinChemists:

I do not see the reason to over charge shipping costs to Puerto Rico since PR is USA mail service. Your products are excellent and the prices are O(.K.

Rajeev

skinChemists

8 years ago

Hi,

Thank you for your message.

I can see you paid £5.60 which is a correct shipping cost for deliveries to Puerto Rico.

You also have benefited of a discount voucher code.

We are glad however to hear you are satisfied with our skin range!

Please, let us know if you need any further information.

Kind regards.

Date of purchase: 05/22/2017

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about skinChemists:

not receive package (order 17 days ago).

Rajeev

skinChemists

8 years ago

Hi there,

Thank you for your feedback.

We are really sorry you did not have receive your order yet.

Our customer service just sent you an email to fix this issue as soon as possible.

Apologies for the inconvenience caused.

Warm regards.

Date of purchase: 05/20/2017

Trusted Customer

Feefo Verified

8 years ago

De klant is koning bij Skinchemists!

Fantastische klantenservice. Je mail wordt uiterlijk binnen een dag beantwoord, maar meestal binnen een paar uur. Mocht er een fout zijn gemaakt, wordt dit geweldig en snel opgelost.

Product reviews

Date of purchase: 05/22/2017

Not received a review invite?

Anti-Ageing Vitamin D & Ceramide Q10 Mask 50ml

Retinol & Bakuchiol Night Moisturiser 50ml

Wrinkle Killer Instant Lift with Hyaluronic Acid & Peptides

View all media (648)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

skinChemists Reviews

Pro-5 Collagen Gold Eye PadsMore reviews of this product (21)View product websiteAround my eye working immediate Feels and looks fabulous .x

Pro-5 Collagen Gold Eye PadsMore reviews of this product (21)View product websiteA luxuriously packaged product, I was hoping for me. It feels nice and cooling when first applied but I noticed no difference immediately after removal or even later in the evening. I would not...Read more

Advanced Snail Ultimate KitMore reviews of this product (3)View product websiteThis is a fantastic skincare regime . First time I've purchased the snail serum set. I've only been using it over five days but I'm impressed with the serums . Slightly tacky immediately after...Read more

Pro-5 Collagen Ultimate KitMore reviews of this product (5)View product websiteit works 100%, its amazing.

Vitamin SerumMore reviews of this product (38)View product websiteDit is een fantastisch product wat meehelpt bij de oplossing van een droge huid. Welke serie je ook gebruikt, het kan altijd worden gebruikt!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?