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Silver by Mail Reviews | Customer Service Reviews for https://www.feefo.com/reviews/silver-by-mail | Feefo

Displaying all 36,798 reviews

Trusted Customer

8 years ago

Date of purchase: 09/21/2016

The box let it down

The necklace is lovely, however it arrived loose in a box and it took 15 minutes to untangle the chain. Customer service responded quickly to my request for appropriate packaging as this was a gift, ...

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Gareth

Silver by Mail

8 years ago

Dear Mrs Bremner,

Thank you for your feedback. We sincerely apologise that you experienced a problem with the packaging for your item. Please be advised that we are currently experiencing a change-over of our packaging which was the cause of the problem you experienced. This is a very regrettable situation for us and we can assure you that we have put in place alternative packaging measures to ensure this does not happen again.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297

Product reviews

Trusted Customer

8 years ago

Date of purchase: 08/09/2016

Quality and efficiency

very efficient service, packaged really well and quick delivery. A huge selection of good quality jewellery and great offers

Product reviews

Trusted Customer

8 years ago

Date of purchase: 08/30/2016

Lovely earrings and quick delivery.

My 11 year old Granddaughter loved these chime ball earrings. The little chocolate in the box was also much appreciated. I always buy from your website as the quality and delivery are excellent.

Product reviews

Ms Anita Troon

8 years ago

Date of purchase: 08/01/2016

What Ms Anita Troon said about Silver by Mail:

All good thank you

A good buying experience, nice jewellry and delivered on time

Product reviews

Mrs Jayne Fletcher

Northamptonshire

8 years ago

Date of purchase: 07/31/2016

What Mrs Jayne Fletcher said about Silver by Mail:

Excellent service by Silver by Mail

excellent service and quick delivery

Product reviews

Ms Linda Snow

Hull

8 years ago

Date of purchase: 07/30/2016

What Ms Linda Snow said about Silver by Mail:

Holiday Disappointment

I fell in love with this bracelet the minute it arrived, I took it away with me on holiday, but within 3days the bracelet began to "tarnish". Of course I stopped wearing it, so disappointed !!!

Gareth

Silver by Mail

8 years ago

Dear Mrs Snow,

Thank you for your feedback regarding the Links of Love Bracelet purchased from us. We sincerely apologise that you have experienced a problem with this item. We would be grateful if you could contact customer services regarding this matter (quoting 'Feefo' and your Order Reference) so that they can look into how we may be able to assist you.

Kindest Regards
Pip @ Silver by Mail
0345 307 3297
contactus@silver.uk.com

Product reviews

Mrs Joanne Simpson

SALTBURN-BY-THE-SEA

8 years ago

Date of purchase: 07/29/2016

What Mrs Joanne Simpson said about Silver by Mail:

Quality items, efficent throughout order to delivery.

Purchases are always packaged well, and delivery is always within the period specified. Items are always made to the highest standard, no flimsy thin silver.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 08/19/2016

Great service

Great service, great price and good quality . I loved the bonus of the little chocolate with each purchase.

Product reviews

Mr Sandy Milton

Cupar

8 years ago

Date of purchase: 07/27/2016

What Mr Sandy Milton said about Silver by Mail:

Excellent help and guidance from the service team over the phone when I nee...

Excellent help and guidance from the service team over the phone when I needed assistance in size selection.

Product reviews

Mrs Joanna Palmer

Northwich

8 years ago

Date of purchase: 08/13/2016

What Mrs Joanna Palmer said about Silver by Mail:

Fast and efficient service

Fast and efficient

Product reviews

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About Silver by Mail

Silver Jewellery from Silver by Mail - offering an exclusive collection of the finest quality silver jewellery at affordable prices.

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01202 545881

The Chapel, 85a Poole Road, Bournemouth, Dorset, BH4 9BB, United Kingdom

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Silver by Mail Reviews

Azure Pool NecklaceMore reviews of this product (4)View product websiteLovely pendant, if the chain had been finer I would have given it 5 stars.

Circlet StudsMore reviews of this product (14)View product websiteJust exactly what I wanted. They are of high quality and we're well packaged

Crystal Ball Bracelet (6mm)More reviews of this product (1)View product websiteIt was bigger than I thought but still was of good value

Chime Ball EarringsMore reviews of this product (15)View product websiteUnusual design and great quality as always.

Dame Pearl StudsMore reviews of this product (3)View product websiteJust what I expected to receive

Glitterbomb EarringsMore reviews of this product (8)View product websiteJust what I expected, thank you

Delicate Bloom StudsMore reviews of this product (1)View product websiteLovely earring and a very good price!!

Links of Love BraceletMore reviews of this product (111)View product websiteSee previous comments, so disappointed

Sparkling Solitaire StudsMore reviews of this product (1,384)View product websiteVery solid sturdy piece. Nice size to be noticed.

Embroidered Star StudsMore reviews of this product (69)View product websiteI bought these earrings and the heart ones as I could decide which ones to buy. They are good quality and look exactly as the picture.

Embroidered Heart StudsMore reviews of this product (89)View product websiteGood quality, good price earrings.

Engraving ChargeMore reviews of this product (98)View product websiteItem came with a choice of two finishes, unfortunately mine was personalised on the wrong finish style. Other than that, the quantity of the item was excellent.

Small Rubover Gold Stud EarringsMore reviews of this product (1)View product websiteThe stud earrings were attractive and delicate but almost too small.

Gold Pearl Knot Stud Earrings LargeMore reviews of this product (1)View product websiteBeautiful, just what I was looking for for my daughter!

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