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Sensory Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sensory-direct | Feefo

452 out of 3,569 reviews

Time:

Past year

Trusted Customer

11 months ago

Date of purchase: 07/13/2024

Disappointed

I bought a night light that wasn't suitable, I sent it back & the postage was over £5 , which I didn't mind so much. But when I got my refund it was almost less than what I paid for the light. Very...

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Customer Services

Sensory Direct

11 months ago

Thank you for your review. We are sorry that on this occasion you were disappointed with our service. I can see that we issued you a full refund for the 'Starlight Night Projector' on 26/07/24. If you have any further queries please contact Customer Services on 01905 670500. Arianne, Customer Services Team.

Product reviews

Rachel Cooper

11 months ago

Date of purchase: 07/12/2024

What Rachel Cooper said about Sensory Direct:

Ordered as part of EOTAS package

Quite slow delivery for such a large order, I expected when spending £500 in total it would be sent next day.

Customer Services

Sensory Direct

11 months ago

Thank you for your review Rachel. We are sorry to hear that on this occasion you were disappointed with our delivery times. Some of our products on your order are handmade, therefore they take 1-2 days for despatch. We apologise if our stock messages did not show this. Arianne, Customer Services Team.

Product reviews

Mrs Alison Gott

11 months ago

Date of purchase: 07/25/2024

What Mrs Alison Gott said about Sensory Direct:

Great product

Got for my granddaughter she loved the colours and shapes fast delivery and well made construction very good prices to help with her social anxiety and at school

Customer Services

Sensory Direct

11 months ago

Thank you for your amazing review Alison. We are so pleased to hear that your granddaughter was happy with her 'Chewbuddy' and that it has helped her with her social anxiety. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.

Product reviews

Dana Bregman

11 months ago

Date of purchase: 07/22/2024

What Dana Bregman said about Sensory Direct:

excellent service

great website and quick and easy service. products are well explained so easy to know what you are choosing.

Customer Services

Sensory Direct

11 months ago

Thank you for your wonderful review Dana. We are delighted to hear that you were happy with our service and that you found our website easy to use. We hope you come back again soon. Arianne, Customer Services Team.

Product reviews

Trusted Customer

11 months ago

Date of purchase: 07/23/2024

S4 x sensory putty - BRILLIANT!

Delivery came faster than expected (within 3 days). Good speedy service.

Customer Services

Sensory Direct

11 months ago

Thank you for your fantastic review. We are so pleased to hear that you were happy with your purchase and that your order arrived quickly. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.

Product reviews

Trusted Customer

11 months ago

Date of purchase: 07/08/2024

Their products are amazing my son accepted them quickly

Customer Services

Sensory Direct

11 months ago

Thank you for your positive review. We are delighted to hear that you were pleased with our products and that your Son accepted them quickly. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.

Karen Riding

11 months ago

Date of purchase: 07/21/2024

What Karen Riding said about Sensory Direct:

Fabulous item

The service was great. Very good communication and very helpful. The cushion itself is lovely to play with and the colour is vibrant.

Customer Services

Sensory Direct

11 months ago

Thank you for your wonderful review Karen. We are delighted to heat that you were happy with our service and that the Sensory Direct 'Cuddle Cocoon' is beneficial for you. We hope you come back again soon. Arianne, Customer Services Team.

Louise Relton

11 months ago

Date of purchase: 07/18/2024

What Louise Relton said about Sensory Direct:

Great, thanks

Customer Services

Sensory Direct

11 months ago

Thank you for your positive review Louise. We are so pleased to hear that you were happy with the Sensory Direct 'Ear Plugs'. We hope you come back again soon. Arianne, Customer Services Team.

Product reviews

Natalie Bailey

11 months ago

Date of purchase: 07/04/2024

What Natalie Bailey said about Sensory Direct:

Website easy to navigate, super fast delivery.

Customer Services

Sensory Direct

11 months ago

Thank you for your amazing review Natalie. We are delighted to hear that you found our website easy to use and that your order was delivered quickly. I have passed your comments onto the team and we look forward to assisting you again in the future. Arianne, Customer Services Team.

Product reviews

Susannah Mitchell

12 months ago

Date of purchase: 07/17/2024

What Susannah Mitchell said about Sensory Direct:

Lovely cuddle ball but not right for me

I received the product very quickly. It looked lovely and was good quality but unfortunately I have arthritis in my hands and the firmness of the cuddle ball was uncomfortable for me. I have had to...

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Customer Services

Sensory Direct

11 months ago

Thank you for your review Susannah. We are sorry that on this occasion the Sensory Direct 'Cuddle Ball' was not suitable for you. We do a wide range of different designed cuddle cushions which may be more beneficial for you. We hope you come back again soon. Arianne, Customer Services Team.

Product reviews

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About Sensory Direct

We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.

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01905670500

Unit 11, Great Western Business Park, WORCESTER, Worcestershire, WR4 9GN, United Kingdom

Chewbuddy Stickman - Single & Twin Packs

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Sensory Direct Reviews

Starlight Night ProjectorMore reviews of this product (8)View product websiteI thought it was a moving projection of light

Cuddle Cube-BlueMore reviews of this product (24)View product websiteSo far my son has used it more as hulk fists rather then to calm down with on the sofa.

Weighted Shoulder/Lap Sensory Snake 1.5kg-BlueMore reviews of this product (2)View product websiteVery sweet and tactile. My son is noticeably calmer with this.

Visual Timetable Board KS1-KS2 - SingleMore reviews of this product (6)View product websiteGood visual timetable, colourful and good quality

Transformer Sensory SackMore reviews of this product (2)View product websiteNot worth the price, my son was disappointed with this and hasn't used it since the initial first try. It doesn't seem to offer much feedback- baggy, and you could climb around in a fitted sheet for...Read all

Chewbuddy Super - Single - PurpleMore reviews of this product (21)View product websiteGreat products very good prices lovely colours and shapes helps with social anxiety

Ghost - Monster Chewbuddy - Single-OrangeMore reviews of this product (8)View product websiteVery good pricing great colours and shapes fast delivery brilliant for social interaction

Pack of 4 Sensory Hedgehog Balls - Mixed ColoursMore reviews of this product (1)View product websitethe only soft balls with prickles on the market! excellent for so many uses

Sensory Massage Balls Set Of 3More reviews of this product (13)View product websitea bit too hard for my liking- nice to have the stimulation but would prefer it a bit more giving

GOOBALLZ Coloured Disco Flashing Mesh BallMore reviews of this product (2)View product websiteSon loves the gooballs...

Set of 4 Therapeutic Putty for Motor Skills 56g 4 colours, 4 strengthsMore reviews of this product (8)View product websiteGREAT purchase, good items

Junior Sensory Hug Shirt L ChildMore reviews of this product (11)View product websiteGood to shirt, son likes.

Sensory Cuddle Ring-GreyMore reviews of this product (4)View product websiteGood item son Loves holding

ChewbuddyMore reviews of this product (18)View product websiteChew buddies are fantastic

Chewbuddy Monster Ghost - Single - RedMore reviews of this product (16)View product websiteGhost one is awesome item.

Sensory Ear PlugsMore reviews of this product (40)View product websiteexcellent! easy to use practical

Junior Sensory Hug Shirt -M ChildMore reviews of this product (11)View product websiteGreat for children who are sensory. Has no tags and all seams are on the outside.

Cuddle Cube-GreenMore reviews of this product (24)View product websiteGreat quality, doesn’t get out of shape when used. Great for anyone who likes arm pressure.

Sensory Cuddle Ball-Jam RedMore reviews of this product (31)View product websiteI received the product very quickly. It looked lovely and was good quality but unfortunately I have arthritis in my hands and the firmness of the cuddle ball was uncomfortable for me. I have had to...Read all

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