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Robert Welch Designs Reviews | Customer Service Reviews for https://www.feefo.com/reviews/robert-welch-designs | Feefo

608 out of 8,107 reviews

Time:

Past year

Kate P

Wales

11 months ago

Date of purchase: 07/05/2024

What Kate P said about Robert Welch Designs:

Makes life nicer, all around.

Hadn’t replaced our cutlery for years, so was a pleasure to receive these, they feel so good to use, and easy to clean. Great service from RWD. Am adding on extras like, steak knives, long teaspoons,...

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Amy

Robert Welch Designs

10 months ago

Thank you Kate for taking the time to review your recent purchase. I'm so pleased to hear that you love using your Malvern Cutlery. It is one of our best sellers and for very good reason. I know you will continue to love it with each use. Kind regards, Amy - Customer Care Team

Product reviews

Trusted Customer

11 months ago

Date of purchase: 06/23/2024

My favourite knife for food preparation!

I was very pleased with the excellent service I received from Robert Welch Designs from order acknowledgement to opening my well-packaged parcel.

Amy

Robert Welch Designs

11 months ago

Thank you for taking the time to review your recent purchase with 5 stars. I am so pleased to hear you are pleased with the service you received. Kind regards, Amy - Customer Services

Product reviews

Trusted Customer

11 months ago

Date of purchase: 06/23/2024

Excellent product

Excellent service once again. Given as a present recipient now also a fan of your cutlery

Amy

Robert Welch Designs

11 months ago

Thank you for your 5-star review of our service, please know if you ever need assistance in the future, questions, queries or advice selecting Robert Welch products, please do not hesitate to contact us at help@robertwelch.com, on 01386 840522 Monday- Friday 9am - 5pm (Excluding Bank Holidays) or via the website using our live chat. Kind Regards, Amy - Customer Services

Product reviews

Trusted Customer

11 months ago

Date of purchase: 06/27/2024

Great service and product

The birthday gift was received on time in excellent condition. The recipient is very pleased with the quality of the Radford Bright Cutlery.

Amy

Robert Welch Designs

11 months ago

Thank you for reviewing your recent experience 5 stars. It brings me great joy to hear your thoughtful gift was received well. Kind regards, Amy - Customer Services

Trusted Customer

11 months ago

Date of purchase: 06/27/2024

Service was fine - but fruit knife is not sharp enough for what I bought it for, which was cutting up Jazz apples - they are very hard.

Siobhan

Robert Welch Designs

11 months ago

Thank you for taking the time to place your review for our Radford Bright Fruit Knife. I am pleased to hear that we fulfilled our service promise, however it saddens me to hear that you are not delighted by your purchase and that you felt it was not quite the tool for the job you hoped it would be. I will certainly pass your feedback along and thank you again for your comments. If you require any further assistance, please do not hesitate to contact us at help@robertwelch.com Kind regards, Siobhan - Customer Care Team

Product reviews

Stephen Mitchell

Glssgow

11 months ago

Date of purchase: 06/21/2024

What Stephen Mitchell said about Robert Welch Designs:

Fork of a lifetime

Easy ordering on line

Julia

Robert Welch Designs

11 months ago

Many thanks for your 5-star review Stephen, we are delighted to hear that our website was easy to use. We look forward to working with you in the future. Kindest regards, Julia - Customer Services

Product reviews

Trusted Customer

11 months ago

Date of purchase: 06/23/2024

Second to none

Fast, efficient and faultless for beautiful designs which are a delight to use.

Amy

Robert Welch Designs

11 months ago

Thank you for taking the time to review our service and your recent experience 5 stars. I'm so pleased to hear that you are enjoying using your Trattoria cutlery. I'm sure it looks lovely in your home. Kind regards, Amy - Customer Services

Mrs Angela Carolyn joseph

Kingsbridge

11 months ago

Date of purchase: 06/22/2024

What Mrs Angela Carolyn joseph said about Robert Welch Designs:

You have not managed over two weeks of promising to get my cutlery delivered via DPD so I cannot comment apart from I am totally disappointed in your service to a customer who has rung you personally...

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Amy

Robert Welch Designs

11 months ago

Angela thank you for taking the time to leave us feedback on your experience. I'm saddened to hear that DPD have been unable to locate your rural address. I have had a look at your account and can see that a second delivery was issued on the 5th July after your phone call on the 3rd, and it is currently due for delivery on the 8th July. We did include the information you gave us in the courier notes section so hopefully the driver will be able to locate your address this time. I sincerely apologise for the inconvenience, Angela. Kind regards, Amy - Customer Services

Trusted Customer

11 months ago

Date of purchase: 06/12/2024

Efficient hassle- free delivery

I purchased on-line from Australia and had delivered to my son in Connecticut where it was delivered a few days later.

Amy

Robert Welch Designs

11 months ago

We're grateful for your 5-star review and feedback. We aim to ensure all customers irrespective of their locality can own and use our award winning products, so thank you for highlighting our speedy delivery to you. Let us know if we can assist you in the future. Kind Regards, Amy - Customer Service

Gavin Cheung

11 months ago

Date of purchase: 05/25/2024

What Gavin Cheung said about Robert Welch Designs:

Excellent service from online chat

Excellent service from Robert Welch team when I used their online chat to sort out a new delivery date for an order. Very professional staff, thank you!

Amy

Robert Welch Designs

11 months ago

Thank you Gavin for taking the time to review our service 5 stars. It brings me great joy to hear that you received excellent service and that we were able to assist you. I will pass your kind words onto the team. Kind regards, Amy - Customer Services

Product reviews

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About Robert Welch Designs

Robert Welch is a multi-award-winning British brand with seven decades of expertise. We believe in enhancing the everyday with impactful, long-lasting design for the home, and have been doing so since 1955. A highly respected British silversmith and designer of the 20th century, Robert Radford Welch MBE, RDI believed that everyone should be able to use beautifully designed and made products in everyday life. A family business, his son and daughter, Rupert and Alice, began working with him in the 1990s and continue to drive the company onwards whilst remaining true to their father’s design legacy. Working from the same buildings in Chipping Campden, led by the same values as always, everything produced by Robert Welch Designs possesses an inherently timeless quality.

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01386840522

Lower High Sreet, Chipping Campden, Gloucestershire, GL55 6DY, United Kingdom