Can’t fault the guide (Tom) for willingness and effort. Our room in the hotel in Voss was so poor we insisted on being moved and he sorted this out for us. The remote email and phone service by...
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Riviera Travel
Riviera Travel
12 months ago
Thank you for your feedback. We're really pleased to hear that Tom provided excellent support during your trip and was able to resolve the issue with your hotel room in Voss promptly — we’ll be sure to pass on your kind words to him.
We’re very sorry to hear that our remote service before and after your holiday didn’t meet expectations. This isn’t the level of service we aim to provide, and your comments have been shared with our guest service manager so we can investigate and improve.
We truly value your input and hope to have the opportunity to restore your confidence in us on a future journey.
Product reviews
Riviera Travel
Riviera Travel
12 months ago
It is disappointing to read that you felt the quality of the hotels and food in Voss did not meet your expectations. This is certainly not the experience we would wish our guests to have.
We take your comments seriously and will be reviewing them with our product and hotel teams to ensure the standards we expect are delivered. We appreciate your feedback.
If you require a formal response to your feedback please do not hesitate to write to us at info@rivieratravel.co.uk detailing your comments.
Thank you for rating our customer service 4/5. We're delighted to hear that you thought your tour manager was efficient and knowledgeable.
Product reviews
Claire
Riviera Travel
12 months ago
Thank you for taking the time to share your feedback about this tour. As we are always striving to enhance our guest's experiences, your comment about the transport of luggage has been shared with our Operations team for review.
Generally friendly staff in all areas except the noisy few around reception.
Riviera Travel
Riviera Travel
12 months ago
Peter thank you for your feedback. We're glad to hear you found most of our team to be friendly and welcoming. However, we're sorry that your experience around the reception area didn’t reflect the same standard. We appreciate you bringing this to our attention and will share your comments with the shipping company to ensure a more consistently positive atmosphere throughout.
We hope to have the opportunity to welcome you again and provide a smoother experience all round.
Product reviews
Riviera Travel
Riviera Travel
12 months ago
We were pleased to hear you enjoyed the friendly atmosphere on board, but we're sorry that aspects of your experience didn’t meet expectations.
We do understand how important cabin comfort and restful sleep are, and we regret that the location of your room near reception caused disruption. We also appreciate your feedback regarding the limited time off the boat due to the sailing schedule — this is something we’ll take into account when reviewing future itineraries.
Very efficient and helpful with any difficulties that came up. Everything was well organised.
Product reviews
Riviera Travel
Riviera Travel
12 months ago
Thank you for sharing your feedback on the river Rhone cruise. We're glad to hear about your experience.
Date of purchase: 07/20/2025
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Christine
Feefo Verified
Derbyshire
12 months ago
What Christine said about Riviera Travel:
Absolutely great as always, not just on board ship but the staff at Burton on Trent.
Riviera Travel
Riviera Travel
12 months ago
Thank you so much for taking the time to share your feedback. We're truly pleased to hear that our customer service met your expectations. We look forward to having the pleasure of your company on your next holiday.
Product reviews
Riviera Travel
Riviera Travel
12 months ago
Thank you for sharing your feedback on your recent Highlights of the Douro Valley & Salamanca River Cruise aboard the Riviera Rose. We appreciate you taking the time to share your experience.
Service from reception,Karim and his assistant.and the restaurant were good. Fernando provided good entertainment in the evening.
Product reviews
Riviera Travel
Riviera Travel
12 months ago
Thank you for sharing your feedback on your recent Rhine, Strasbourg, and Heidelberg River Cruise. We're pleased you enjoyed Koblenz, Strasbourg, and Heidelberg, and that the leisurely group option worked well for you there. We appreciate your suggestion about extending this option to other locations and allowing more time in Rüdesheim.
We understand your frustration regarding the delayed luggage and the inconvenience it caused. We also note your comments regarding the early starts for some of the excursions.
We value your feedback and will take it into consideration as we continually strive to improve our guests' experiences. We hope you'll consider travelling with us again in the future.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
