We are sorry to hear you did not have a good experience , may I suggest you right into our guest relations team so we have the opportunity to address all the issues and we can investigate the matter further .
Michelle
Riviera Travel
Date of purchase: 08/02/2025
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Feefo Verified
11 months ago
All staff worked really hard and knew what they had to do and were
willing to go the extra mile and went out of their way to assist.
Product reviews
Michelle
Riviera Travel
11 months ago
Thank you for sharing your feedback on The Seine, Paris & Normandy River Cruise. We're delighted to hear you found our staff excellent and that Tony provided exceptional service.
Thank you again for your review.
Michelle
Riviera Travel
All the service was excellent. Staff were understanding and patient. Food service, trip service, hotel type service were just so good.
Product reviews
Michelle
Riviera Travel
11 months ago
Thank you for sharing your experience on The Blue Danube River Cruise. We're glad to hear that you enjoyed your first solo cruise. It's wonderful that you found the crew and staff excellent, the food superb, and the trips interesting. We appreciate you considering traveling with Riviera Travel again.
Kind regards,
Michelle
Riviera Travel
Date of purchase: 08/01/2025
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Feefo Verified
11 months ago
As I said before I was absolutely disgusted with the service I received when calling your call center regarding the extras you wanted to charge me for my husband and I to sit together on the plane....
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Claire
Riviera Travel
11 months ago
Thank you for taking the time to share your comments about your experience when confirming your airplane seats. We understand that this has been resolved for you and we trust you had a wonderful time on your Douro river cruise.
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Claire
Riviera Travel
11 months ago
Thank you for taking the time to share to share your feedback about this river cruise. We're delighted to hear that you found this cruise to be amazing. We sincerely regret to hear that you were unhappy with the additional supplements charged by our partnered supplier Jet2. Please be advised that these charges are aligned with Jet 2's website and as per their requirements. We do understand this was resolved for you prior to departure.
We also regret to hear that the complimentary hotel provided for guests waiting for later flights home, did not meet your expectations. As we are always striving to enhance our tours your comments have been shared with our Product Team for review. We thank you for taking the time to also write in formally to us.
Date of purchase: 07/27/2025
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David
Feefo Verified
Norwich
11 months ago
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Riviera Travel
Riviera Travel
11 months ago
Thank you for your 5 star rating. We look forward to welcoming you on your next holiday with us.
As stated previously the only downside of the holiday was the three star hotel in Tremezzo at Lake Como. Riviera need to tell people about the number of steps when visiting around Lake Como. As it is...
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Riviera Travel
Riviera Travel
11 months ago
Thank you for your feedback on the Grand Tour of Lake Como, Milan & the Bernina Express. We appreciate you sharing your thoughts regarding your recent trip. We note your comments on the accommodations and the food.
Thanks again for sharing your experience.
Excellent professional service and lovely local guide.
Product reviews
Riviera Travel
Riviera Travel
11 months ago
Thank you for sharing your feedback on your recent 'Highlights of Lake Maggiore & The Matterhorn' holiday. We appreciate you taking the time to detail your experience.
We're pleased to hear you enjoyed the beautiful location, particularly Stresa. We also note your comments regarding the evening meals and your room allocation.
We understand your disappointment. We appreciate you sharing your perspective.
Date of purchase: 07/15/2025
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11 months ago
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Riviera Travel
Riviera Travel
11 months ago
Thank you for your wonderful five-star review of The Moselle, Luxembourg & the Majestic Rhine River Cruise. We're delighted you enjoyed most of the excursions and found the Guides excellent. We appreciate you taking the time to share your feedback.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
