Except for a lack of communication on the day of departure when flights were grounded in the U.K. and I was coming from the U.S., Riveria staff were responsive to my emails. It was frustrating that I...
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Riviera Travel
Riviera Travel
12 days ago
Thank you for taking the time to share your feedback.
We are pleased to hear that you found our team friendly and responsive to your emails throughout your experience with us.
We are sorry for the lack of communication on the day of departure and appreciate how frustrating this must have been, particularly as you were travelling from the United States whilst flights in the UK were being disrupted. We always aim to provide information to our guests as soon as it becomes available; however, we regret that on this occasion you felt communication could have been better.
We also regret the difficulties you experienced accessing our UK website from overseas. Our website automatically directs visitors to the version relevant to the country from which they are accessing it, which may explain why you were unable to access the UK site directly. Nevertheless, we appreciate your comments and will ensure your feedback is shared with the relevant team for consideration.
Thank you again for your feedback. We value all guest comments as they help us to continually review and improve our service.
Product reviews
Riviera Travel
Riviera Travel
12 days ago
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a lovely holiday overall despite the disruption caused by the Heathrow Airport closure on your departure day.
We are sorry that you did not receive direct communication prior to departure and appreciate the frustration and uncertainty this may have caused. We always aim to provide guests with updated information as soon as it becomes available and regret that on this occasion you felt communication could have been better.
We also understand your disappointment at missing Peggy's Cove due to the amended itinerary. Thank you for sharing your comments regarding the revised programme, which have been noted.
We appreciate your feedback and hope to welcome you on another Riviera Travel holiday in the future.
Excellent. It made us fall in love with Spain again.
Riviera Travel
Riviera Travel
4 days ago
Thank you for your review of our Classical Spain holiday.
We are delighted to hear that you had such an excellent experience and that the holiday helped you fall in love with Spain all over again. There is no greater compliment than knowing a destination has left such a lasting impression.
We appreciate you taking the time to share your feedback and are pleased that you enjoyed your holiday so much.
Product reviews
Riviera Travel
Riviera Travel
4 days ago
Thank you for sharing such positive feedback about your recent tour, including the quality of the accommodation, transport, and the dedication of our team on the ground. We are delighted to hear that every aspect of your journey met your expectations, and we appreciate your constructive note regarding your stay in Granada, which helps us ensure our high standards are consistently met. We look forward to welcoming you back on another journey soon.
Date of purchase: 09/15/2026
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Trusted Customer
Feefo Verified
14 days ago
Riviera Travel
Riviera Travel
12 days ago
Thank you for your 5*review.
Product reviews
Riviera Travel
Riviera Travel
12 days ago
Thank you for sharing such detailed feedback about your recent tour. We are pleased that you appreciated the scenic locations, comfortable accommodation, and the support of our guide and driver, while also noting your mixed dining experiences.
Thank you for your 5* review.
We are delighted to hear that you had such a wonderful experience with our service. Thank you for taking the time to share your appreciation.
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Riviera Travel
Riviera Travel
12 days ago
Thank you for your feedback.
We are pleased to hear that you found the holiday to be as described overall. However, we are sorry to read of your concerns regarding your room at Hotel Alixares in Granada and appreciate you taking the time to provide photographs in support of your comments.
We can confirm that your correspondence has been received by our Guest Relations Department and has been logged for investigation. As the matter is currently under review, we will provide a full written response within 28 days of the date of your letter, in accordance with ABTA guidelines.
Thank you for your patience while we complete our investigation. We will be in touch as soon as possible.
Date of purchase: 09/19/2026
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Margaret
Feefo Verified
GBR
14 days ago
What Margaret said about Riviera Travel:
Staff were very helpful and informative
Riviera Travel
Riviera Travel
12 days ago
Thank you for your 5 star review.
Product reviews
Riviera Travel
Riviera Travel
12 days ago
We're so pleased to hear that you had a great experience despite you finding the tour a little hectic.
Date of purchase: 09/17/2026
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Brian
Feefo Verified
GBR
14 days ago
Riviera Travel
Riviera Travel
12 days ago
Thank you for rating our customer service 4/5.
Product reviews
Riviera Travel
Riviera Travel
12 days ago
Thank you for rating this tour 4/5. As we are always striving to enhance our guests' experiences, your comments have been shared with the appropriate team at head office for review.
I’ve used them 6 times which shows how I feel about their service
Riviera Travel
Riviera Travel
12 days ago
Thank you for rating our customer service 5/5. We're delighted to hear that you have travelled six times with us.
Product reviews
Riviera Travel
Riviera Travel
12 days ago
We're delighted to hear that you thought this tour was extremely well organised, with a good balance between escorted and free time, and that your tour manager, Karolina, was friendly, kind and fun to travel with.
Date of purchase: 09/16/2026
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Trusted Customer
Feefo Verified
14 days ago
Good
Riviera Travel
Riviera Travel
4 days ago
Thank you for your 5* review!
Product reviews
Riviera Travel
Riviera Travel
4 days ago
Thank you for your review.
We are delighted to hear that you found your holiday excellent overall. However, we were sorry to read of your disappointment with the Eurostar experience, particularly the lengthy queues and waiting times at both St Pancras and Paris Gare du Nord. We appreciate how uncomfortable extended periods of standing can be and understand why this affected your overall travel experience. Thank you for taking the time to share your feedback.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.