Quoteline Direct Reviews

Hi Peter, Thanks for the honest feedback. We are sorry to hear of the circumstances and can understand your frustrations. This matter has been escalated to a senior member of staff who has attempted to contact you on numerous occasions to try and rectify the problem without success. We have sent a follow-up email as confirmation that your issue has now been addressed, if you would like to discuss this further, please respond to the email. Kind regards, Lucy

Hi Graham, Thanks for leaving such honest feedback. We are disappointed to hear of the circumstances and a senior member of staff has since contacted you to apologise that we couldn't be more competitive this year due to events that were out of our control. On a more positive note, we are pleased to hear you were able to cancel the auto renewal with ease. You understood our reasoning and thanked us for the call. Kind regards, Lucy

Hi Andrew, Thanks for leaving such honest feedback. We are really sorry to hear of the circumstances and are keen to speak with you to understand exactly what has happened here. We pride ourselves on providing excellent customer service and understand this isn't something we can always hide behind, which is why the matter has been escalated to senior management. We have tried contacting you on numerous occasions in an attempt to rectify the matter, unfortunately we were unable to reach you. We can confirm you refund has now been actioned and should be with you shortly. Kind regards, Lucy