Merchant Logo

Phase Eight Online Reviews

Rated
Excellent
Service
4.6
/5
Product
4.2
/5

5

4

3

2

1

9,241

1,910

581

203

393

12,328

ratings over the past year

Displaying all 207,505 reviews
Trusted Customer
2 hours ago
Date of purchase: 05/29/2025
0
Share
Trusted Customer
22 hours ago
Date of purchase: 06/12/2025
0
Share
Trusted Customer
22 hours ago
Date of purchase: 06/05/2025
Excellent
Product reviews

0
Share
DI
Diane
London
23 hours ago
Date of purchase: 06/12/2025
What Diane said about Phase Eight Online:
Paid for nest day delivery - received 3 days later. Wanted the item for my holiday but too late
Product reviews

0
Share
Trusted Customer
1 day ago
Date of purchase: 06/10/2025
Arrived on time and easy to return the two outfits I didn't require.
Product reviews

0
Share
Trusted Customer
1 day ago
Date of purchase: 06/04/2025
Easy, arrived quickly
Product reviews

0
Share
Trusted Customer
1 day ago
Date of purchase: 06/04/2025
0
Share
RJ
Rae Jackson
South East England
1 day ago
Date of purchase: 06/11/2025
What Rae Jackson said about Phase Eight Online:
Customer service was very helpful for the first faulty dress but no response so far now 3 days about the 2nd faulty dress. Come on Phase Eight Customer Service your care for your customer is below...

Read all
Merchant Logo
Milla
Phase Eight Online
9 hours ago
Hello Rae, Thank you for taking the time to share your feedback. We're truly sorry to hear about the delay in our response regarding the second faulty dress—especially after your initial issue was handled well. This is certainly not the level of service we aim to provide, and we completely understand your frustration. I’ve looked into this for you and can confirm that our team sent a response to your email on 26th June, offering further support. We’re pleased to see that this issue has now been resolved. We sincerely apologise for any inconvenience this may have caused. Your experience has been shared with our team as valuable feedback to help us improve and avoid similar issues in the future. We truly appreciate your patience and understanding, and we’re committed to learning from this to ensure it doesn’t happen again. Warm regards, Phase Eight Customer Care
Product reviews

0
Share
TA
Tamara
1 day ago
Date of purchase: 06/11/2025
Product reviews

0
Share
SJ
Susan Jeffery
Korsør, Denmark
1 day ago
Date of purchase: 06/11/2025
What Susan Jeffery said about Phase Eight Online:
Very professional, quick delivery, the clothes fit the description. Lovely very well made clothes, great for any special occasion.
Product reviews

0
Share
About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
Read all
Phase Eight (Fashion & Designs) Limited, Head Office, 55 Kimber Road, London, telephone (020) 8877 4011, Greater London, SW18 4NX, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.