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Ornamental Trees Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ornamental-trees-ltd | Feefo

Displaying all 9,988 reviews

Trusted Customer

11 days ago

Date of purchase: 01/16/2025

Dead tree and no reply to my emails

Really bad service. Waited about 3 months for my tree to be delivered. It died after 3 months. No reply to my emails requesting a replacement

Product reviews

Clinton Basford

Horsham

1 month ago

Date of purchase: 04/25/2025

What Clinton Basford said about Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Product reviews

Trusted Customer

1 month ago

Date of purchase: 04/09/2025

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

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Product reviews

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Trusted Customer

1 month ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

1 month ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Trusted Customer

1 month ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Trusted Customer

1 month ago

Date of purchase: 01/16/2025

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

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Product reviews

Hiro Miyamoto

Cambridgeshire

1 month ago

Date of purchase: 04/05/2025

What Hiro Miyamoto said about Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

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Product reviews

Brian Patterson

Durham

1 month ago

Date of purchase: 04/11/2025

What Brian Patterson said about Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Product reviews

Trusted Customer

1 month ago

Date of purchase: 03/27/2025

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Product reviews

Dr Mark Tonge

Cumbria

1 month ago

Date of purchase: 03/29/2025

What Dr Mark Tonge said about Ornamental Trees Ltd:

Apple tree

Excellent service

Product reviews

Trusted Customer

2 months ago

Date of purchase: 03/17/2025

Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with no updates from the company) and were small and...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, We are sorry to hear you are not happy with your experience and we appreciate this is extremely frustrating for you. Please accept our apologies for the delay in communication, we are experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We have located your email communication which has been forwarded to a Manager who will in turn respond accordingly to you by close of business today

Product reviews

Trusted Customer

2 months ago

Date of purchase: 03/29/2025

An excellent service with quality goods provided.

Excellent, the tree arrived as stated on the confirmation of order.

Product reviews

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About Ornamental Trees Ltd

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

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01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

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Ornamental Trees Ltd Reviews

Prunus serrulaMore reviews of this product (5)View product websiteI was so very much looking forward to my Tibetan Cherry Tree which was a birthday gift from my friends. I followed all of the instructions however it died within a few months. I emailed Ornamental...Read all

Tree Planting KitMore reviews of this product (23)View product websiteTerrible customer service. My tree died within a few months and I sent several emails requesting a replacement and they acknowledged my email but never replied. I would never again use Ornamental...Read all

Magnolia x brooklynensis 'Yellow Bird' TreeMore reviews of this product (4)View product websiteUnfortunately your company clearly isn't very good at its customer service, because I have tried to telephone, I have emailed and I have sent communication through Instagram too but no one...Read all

Cercis canadensis 'Eternal Flame' TreeMore reviews of this product (4)View product websiteAwful service from dispatch, to the plants themselves and then no response to my complaint. The trees I bought looked nothing like the promised pictures. I was shown a lovely leafy developed tree,...Read all

Cercis canadensis 'Forest Pansy' TreeMore reviews of this product (8)View product websiteSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gMore reviews of this product (48)View product websiteI am not sure about this product as I used it as per instructions but the tree is dying.

Acer palmatum 'Osakazuki'More reviews of this product (20)View product websiteI was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...Read all

After Plant Tree & Shrub FertiliserMore reviews of this product (6)View product websiteI am not sure about this product as I used it as per instructions but the tree is dying.

Choisya ternata 'Sundance' ShrubMore reviews of this product (1)View product websiteAbsolutely rubbish company selling trees in 12 L pots then sending out smaller trees in 10L pot can’t cancel order they said the pot size was for guidance only does not say anything about that on the...Read all

Sorbus vilmorinii TreeMore reviews of this product (2)View product websiteOrdered sorbus vilmorinii tree

Discovery Apple TreeMore reviews of this product (1)View product websiteApple tree arrived in good time, well packaged and in looks healthy and vigorous. It is settling in well.

Ceanothus 'Trewithen Blue'More reviews of this product (14)View product websiteWould advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with not updates from the company) and were small and...Read all

Acer palmatum 'Osakazuki' TreeMore reviews of this product (20)View product websiteI Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with not updates from the company) and were small...Read all

Hydrangea petiolarisMore reviews of this product (3)View product websiteHydrangea the only plant that seemed in good health. Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive...Read all

Clematis armandii 'Apple Blossom'More reviews of this product (1)View product websiteWould advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with not updates from the company) and were small and...Read all

Syringa 'Red Pixie' ShrubMore reviews of this product (2)View product websiteWould advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with not updates from the company) and were small and...Read all

Arbutus unedo TreeMore reviews of this product (12)View product websiteWe have used Ornamental Trees several times as the quality of service and tree provided has always been excellent. The Arbutus unedo tree purchased on this occasion was as described and very healthy....Read all

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