Thank you for your feedback. I am sorry that you felt it necessary to rate our feedback as poor. In the event of a customer being absent from their address at the time of delivery, our courier will always leave consignments in the safest place possible, in this case a neighbours address. If your neighbour was also unavailable at the time of arrival, your order would have been left somewhere safe on your property, the goods would not have been taken back to your local depot. I will note that we do not deliver ourselves and leaving consignments safely is at the driver’s discretion.
We send orders with our courier in good faith that our trees will be delivered safely. In the unlikely event that something may be stolen, we would prefer to know that our courier had taken every precaution necessary to keep the order safe to prevent this.
I apologise once again for any inconvenience this may have caused. If you have any questions at all or wish to comment further please do not hesitate to contact us on the details below.
Katy Hill - Sales and Service Team
Ornamental Trees Ltd
Call: 01257 265232
Email: sales@ornamental-trees.co.uk
Web: www.ornamental-trees.co.uk
Mon-Fri; 8am-6pm
Sat; 9am-4pm
Sun; 10am-4pm
