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Ornamental Trees Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ornamental-trees-ltd | Feefo

Displaying all 9,988 reviews

viky

Bishops stortford

3 months ago

Date of purchase: 03/17/2025

What viky said about Ornamental Trees Ltd:

Scam shop, dont buy

Do not buy from this company

Customer Services

Ornamental Trees Ltd

3 months ago

Hi there, t hank you for taking the time to share your feedback. After reviewing our system, it appears that the plants you ordered on the 17th of March were set to a dispatch time of 2-4 weeks, which is indicated on our website. You should have also received a confirmation email outlining this information. As the timeframe has not yet passed, your plants should be dispatched shortly. We sincerely apologise for the delay in responding to your email. Our customer service team is currently handling a high volume of enquiries during our busiest time of year, and we are working through them as quickly as possible. We truly value your business and appreciate your patience during this period. Please rest assured that we are not a scam company and are committed to fulfilling your order. Kind regards, Customer Services

Product reviews

Trusted Customer

3 months ago

Date of purchase: 03/17/2025

Excellent all round quality

Excellent service and quality was brilliant. Trees had fantastic route stock stock and have taken well.

Product reviews

Chris Taylor

Southampton

3 months ago

Date of purchase: 03/16/2025

What Chris Taylor said about Ornamental Trees Ltd:

Acre Palmatum Aureum - lovely specimen exactly as advertised.

First rate service. Tree delivered in excellent condition.

Product reviews

Trusted Customer

3 months ago

Date of purchase: 03/15/2025

Need to be lucky

I have emailed the company with a query but have heard nothing after 10 days. This was for another purchase of a tree so a bit disappointed.

Customer Services

Ornamental Trees Ltd

3 months ago

Hi there, thank you for taking the time to leave your review. We’re very sorry for the delay in getting back to your email—this is our busiest time of year and our customer service team are working hard to respond to enquiries as quickly as possible. We truly appreciate your patience and understanding, and want to thank you for your continued support. Kind regards, Customer Services.

Product reviews

Trusted Customer

3 months ago

Date of purchase: 03/15/2025

After sales service

No personal response to query!

Product reviews

Customer Services

Ornamental Trees Ltd

3 months ago

Hi there, thank you for your feedback. We’re sorry to hear that the resources we shared didn’t quite meet your needs. We always strive to provide the most helpful advice based on the information available, and we appreciate you sharing your thoughts with us. If you have any further questions or need additional support, please don’t hesitate to reach out. Kind regards, Customer Services

Trusted Customer

3 months ago

Date of purchase: 03/16/2025

A lovely cherry tree for a container

Very helpful, detailed description of tree which helped with my search for a tree for a container. Delivery was well within time frame indicated.

Product reviews

SA Hewitt-Coleman

Fakenham,Norfolk

3 months ago

Date of purchase: 03/16/2025

What SA Hewitt-Coleman said about Ornamental Trees Ltd:

Happy Customer !

Brilliant service

Product reviews

Andre D

Hertfordshire

3 months ago

Date of purchase: 03/10/2025

What Andre D said about Ornamental Trees Ltd:

Non existent customer service after purchase

I have sent OT two emails regarding an issue with one tree which arrived looking half dead, to date I have had no response. Non existent customer service.

Customer Services

Ornamental Trees Ltd

3 months ago

Product reviews

Trusted Customer

3 months ago

Date of purchase: 03/14/2025

Medium height Japanese Acer

Well protected for transport, good rootball size. Quick response, delivered promptly. Good potential height for the front garden area.

Product reviews

Robert

Falmouth

3 months ago

Date of purchase: 03/07/2025

What Robert said about Ornamental Trees Ltd:

Good

Product reviews

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About Ornamental Trees Ltd

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

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01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

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Ornamental Trees Ltd Reviews

Syringa vulgaris 'Madame Lemoine' TreeMore reviews of this product (5)View product websiteNever received my items and no one would reply to emails. Spam

Syringa vulgaris 'Charles Joly' TreeMore reviews of this product (3)View product websiteI have bought some plants from this company but never received them. have emailed and called with no luck. I think this is a spam. Don't buy from this company as they are not professional, not sure o...Read all

Bramley 20 Apple TreeMore reviews of this product (2)View product websiteThese were excellent quality trees not to be confused with supermarket offerings, They were well packaged with fantastic route stock, planted straight away and are budding already.

Rootgrow 60g SachetMore reviews of this product (12)View product websiteI have only given this 3 stars because it is far too early to tell how good a product it is, having just planted the tree.

Acer palmatum 'Aureum'More reviews of this product (1)View product websiteEasy ordering, excellent packaging (choosing was the hard part) and delivery and a beautifully shaped example of Acer Palmatum Aureum. Only planted just over a week ago and it is happily sprouting...Read all

Amelanchier lamarckii TreeMore reviews of this product (23)View product websiteThe Amelanchier tree was healthy although rather misshapen. It will take a while to get it looking more balanced.

Rootgrow 60g SachetMore reviews of this product (12)View product websiteDon't know can't see if its working.

Large Tree Stake & Tie KitMore reviews of this product (4)View product websiteNot big enough for size of the tree and location.

Amelanchier lamarckii TreeMore reviews of this product (23)View product websiteEmailed for advice specific to planting my mature tree in exposed location. Email acknowledged but links to videos not appropriate, had to search you tube for what I think is probably best solution.

Prunus 'Kiku-shidare-zakura' TreeMore reviews of this product (2)View product websiteReally pleased with size and outline of tree, well packaged and delivered with care. Bought for a container, looks and has since flowered.

Hydrangea anomala 'Crûg Coral'More reviews of this product (1)View product websiteAs it hasn't flowered I can only comment on the condition of the plant and growth so far. I received it in perfect condition, a decent sized plant and a third of the cost in my local garden centre. I...Read all

Trachelospermum jasminoidesMore reviews of this product (4)View product websiteLooks lovely

Viburnum tinus ShrubMore reviews of this product (1)View product websiteLooks lovely

RootgrowMore reviews of this product (48)View product websiteGood price

Medium Tree Stake & Tie KitMore reviews of this product (9)View product websiteOk

Eucalyptus gunnii TreeMore reviews of this product (3)View product websiteOrdered three trees, one arrived looking very unwell with crispy dry leaves. I have contacted OT twice about the issue but to date haven’t had a response.

Acer palmatum 'Osakazuki' TreeMore reviews of this product (20)View product websiteEarly days but a good start in a well prepared raised bed of suitable size with ground cover vinca and Siberia. Already budding healthily.

Malus 'Rudolph' TreeMore reviews of this product (1)View product websiteGood quality tree with established root system

Betula utilis jacquemontii 'Doorenbos' Multi Stem TreeMore reviews of this product (5)View product websiteGood size and quality

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