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Rated
Excellent
Service
4.4
/5
Product
4.4
/5

5

4

3

2

1

242

29

27

12

23

333

ratings over the past year

333 out of 4,945 reviews
Time:
Past year
Trusted Customer
11 months ago
Date of purchase: 06/12/2024
Beautiful dress, just too heavy
Slow returns & refund process could be improved More choice of colours in designs
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Trusted Customer
11 months ago
Date of purchase: 06/24/2024
Gorgeous dress
It took a long time to have the dress shipped but I understand that due to the sale, the demands were greater at the time. I must add that communication was prompt and very helpful and after my...

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Trusted Customer
11 months ago
Date of purchase: 06/10/2024
Amazing customer service
Tobi from customer services has been amazing and so helpful with the queries I have had, emails were replied to very quickly
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Jen
Needle & Thread
8 months ago
Thank you for your kind feedback! It means so much to us and also to hear that you found the customer service to be helpful and prompt in replies too. We love that you found our dresses to make you feel special and a great perfect fit! We look forward to you shopping with us again!
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Trusted Customer
11 months ago
Date of purchase: 06/27/2024
It is not my size
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Jen
Needle & Thread
8 months ago
Thank you for your feedback. Sorry to hear on this occasion it was not a perfect fit. We do recommend using our online size guide if you've not had a look at this as this will be the most comprehensive guide to help you otherwise our customer care team are also on hand to help if you are unsure. We hope to be able to welcome you back to shop again with us in the future.
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Trusted Customer
11 months ago
Date of purchase: 06/22/2024
Keep customers informed at the progress of the order and return.
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Trusted Customer
11 months ago
Date of purchase: 06/22/2024
Good descriptions on line and wonderful photos. Surprised at how much care had been taken with the packaging of the dresses, no way could that have been damaged at all in transit.
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Trusted Customer
11 months ago
Date of purchase: 06/25/2024
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Jen
Needle & Thread
8 months ago
Thank you for your lovely feedback! We hope to be able to welcome you back to shop again with us soon!
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Trusted Customer
11 months ago
Date of purchase: 06/26/2024
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Nurcan
Needle & Thread
8 months ago
Hi, Thank you for your feedback. I see your order was placed on 2nd July and delivered 5th July. We hope this is safely with you. We hope to welcome you back to shop again with us.
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Trusted Customer
11 months ago
Date of purchase: 06/20/2024
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Jen
Needle & Thread
8 months ago
Thank you for your lovely feedback! We hope to be able to welcome you back to shop again with us soon!
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Trusted Customer
11 months ago
Date of purchase: 06/09/2024
Refund process too long and requires chasing.
Return was received over 2 weeks ago and no refund.
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.
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18-21 Corsham Street, London, Greater London, N1 6DR, United Kingdom
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.