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Rated
Excellent
Service
4.4
/5
Product
4.4
/5

5

4

3

2

1

183

21

14

7

19

244

ratings over the past year

Needle & Thread is no longer an active Feefo customer
243 out of 4,945 reviews
Time:
Past year
Trusted Customer
11 months ago
Date of purchase: 08/07/2024
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Jen
Needle & Thread
10 months ago
Thank you for your feedback! We hope to be able to welcome you back to shop again with us soon!
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Trusted Customer
11 months ago
Date of purchase: 08/14/2024
The dress was very well packaged and impressed with the plastic covering over the box
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Jen
Needle & Thread
10 months ago
Thank you for your lovely feedback! We are so happy to hear you love your dress! We hope to be able to welcome you back to shop again with us soon!
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Trusted Customer
11 months ago
Date of purchase: 08/13/2024
Beautiful dress
The only negative was with the delivery company.
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Jen
Needle & Thread
10 months ago
Thank you for your lovely feedback! We are sorry to hear of any delays incurred with your shipment, we will ensure to take this feedback on board to improve our services going forward. We hope to be able to welcome you back to shop again with us soon!
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Trusted Customer
11 months ago
Date of purchase: 08/13/2024
Beautiful dress
You most certainly impressed me! The quality is impeccable!
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Jen
Needle & Thread
10 months ago
Thank you for your lovely feedback! We are so happy to hear you love your dress! We hope to be able to welcome you back to shop again with us soon!
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Trusted Customer
11 months ago
Date of purchase: 08/15/2024
Placed the ordered 9 days ago - still not delivered Emailed and no reply within 48 hours called after 48 hrs to be told item had not been dispatched yet Very disappointed as i had set myself to...

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Trusted Customer
11 months ago
Date of purchase: 07/30/2024
Great quality / slow return process
Returns are too slow , considering the value of the clothing customers need their returns processed faster . Other outlets are processing returns within a week
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Jen
Needle & Thread
10 months ago
Thank you for your feedback! We are so happy to hear you love the dresses and quality! We will take on board your feedback regarding our returns process. We hope you are able to find the perfect dress for your special day and we wish you all the best and hope to be able to welcome you to shop with us again in the future.
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Trusted Customer
11 months ago
Date of purchase: 08/12/2024
Great customer service and beautiful gown
I had an issue with the delivery of my gown - The delivery was much slower than advertised and the tracking wasn't working. Once I'd contacted customer services, I had a new dress posted to me within...

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Jen
Needle & Thread
10 months ago
Thank you for your feedback! We are so happy you love your purchase. All tracking will be emailed to you once the order is dispatched, however, if you ever need any help do not hesitate to reach out to our customer care team by email or phone who are on hand to support you. We hope you love wearing your purchase and we hope to welcome you back to shop with us again soon.
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Trusted Customer
11 months ago
Date of purchase: 08/14/2024
Delivery Delays During Busy Season
Their products look great online, but delivery takes longer than the 3-5 days stated on the website. I believe this is due to the busy season. I am still looking forward to see the real product in...

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Trusted Customer
11 months ago
Date of purchase: 08/15/2024
Not Received My Parcels
Better Delivery Service. And Returns
0
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Trusted Customer
11 months ago
Date of purchase: 08/12/2024
Merchant Logo
Jen
Needle & Thread
10 months ago
Thank you for your feedback! We hope to be able to welcome you back to shop again with us soon!
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0
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.
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18-21 Corsham Street, London, Greater London, N1 6DR, United Kingdom
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About Needle & Thread
Renowned for their considered ranges of ready-to-wear, Needle & Thread has become a global destination for style-conscious women all over the world. Their pieces are inspired by classic English gardens, vintage textiles, delicate florals and antique prints. Founded by female entrepreneur, businesswoman and fashion designer Hannah Coffin in 2013, the brand celebrates textiles, embellishments and femininity through timeless and contemporary pieces that have been created to withstand the test of time. The collection includes gowns, day dresses, bridal wear, children's wear and accessories, as well as elevated knitwear and loungewear. Also, as part of the brand’s commitment to a responsibly sourced future, each component has been carefully selected, and most of the collection now includes organic cotton, recycled sequins and recycled polyester. With design studios in both London and Delhi, Needle & Thread celebrates colour and femininity in the contemporary sector and takes inspiration from English florals and vintage finds. As part of the brands commitment to a responsibly sourced future, Needle & Thread has recently lessened its reliance on virgin raw materials by developing locally sourced, recycled fabrics and sequins.