No Service and no contact link! The web telephone number is always 'not working' and when I try 07927 701278 there is just an answering machine. All the signs are that this is just a dummy site to...
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Dianne
My Optimal Wellbeing
6 years ago
Hi, We are sorry to hear that you have had a bad experience, we are most certainly NOT a dummy site, your order was received and processed on the 9th of December. We will check with the courier who signed for the package and gets back to you. The email sent to you confirming shipment and tracking information bounced back, we have also tried to call you but we too are getting the answering machine. We pride ourselves on our customer service. Please get in touch using 0044 (0) 3333 442260 and someone will resolve your issue. If you request a refund a refund will be issued.
Trusted Customer
6 years ago
Further to my previous comments above. Contrary to my initial comment of there being no contact link. There is in fact an absolute stunner of a link in about 14pt type. When I saw it, it didn't register as I thought it was a headline for the contact segment on the page. So I went directly to the telephone number. But here I had a problem with my landline not being able to connect (since then I tried my mobile and this was no problem). In essence this was just a 'Lemony Snicket Series of unfortunate events'. I have now spoken to OW who responded very promptly after my earlier review and the situation has been resolved. I am now confident that this is a professionally managed company with a good range of products and which I would certainly purchase from again.
Product reviews
Date of purchase: 12/08/2019
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Adrian Bereziuk
6 years ago
What Adrian Bereziuk said about My Optimal Wellbeing:
Excellent service and communication as usual. Fantastic company to deal with.
Dianne
My Optimal Wellbeing
6 years ago
Hi Adrian. Thank you for taking the time to place a review we appreciate that and always happy to hear from a happy customer. Enjoy your products, we look forward to welcoming you back soon.
if it had come on time without me having to contact you where it was then wait a good few more days before i got it it would have been more stars then being offered as an apology to buy more from you...
I needed to ask them a question about my delivery I entered the wrong address. They responded quickly and sorted the issue fast and were extremely helpful.
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