Thank you for your feedback. We're pleased to hear you're enjoying your Rokit lamp so far, though we’re sorry to hear you were disappointed with your recent experience.
Our customer service team was happy to look into this for you, but as the original base and cap had already been disposed of, we were unable to assess the concerns or offer further support. Unfortunately, we're not able to provide a replacement without the original components or evidence of a fault, and the product falls outside our warranty period.
We genuinely appreciate your long-standing support of Mathmos and are sorry this experience has not met your expectations. If there’s anything else we can help with, please don’t hesitate to contact us.
