I give no stars. I received faulty sofas. They could not exchange the headrests. Said the fault was due to packaging but won't accept return without original boxes. Pointed out that does not apply to...
Read more
Customer Experience Team
Love Sofas
4 months ago
We regret to hear that you have had a negative experience with us and our team. We sincerely apologise that you received a damaged sofa with indentations on the headrest. We can see that you have been in contact with our customer service team and they have explained that for us to refund you, we will need the damaged item back so our team can thoroughly check the damage. Also, because you do not have the original packaging for the item, we simply requested that the sofa is suitably packaged for collection to ensure no other damage happens to the said item. Again, we sincerely apologise for your negative experience, we would like to resolve this issue with you as soon as possible and we will be in contact with you shortly. Thank you for taking the time to write your feedback and review.
Kind Regards,
Love Sofas
Offering free delivery throughout the UK, our portfolio of modern & contemporary sofas, sofabeds, and chaise lounges are worth having a look at! We supply top quality sofas, featuring a wide range of colours and combinations to suit each customer's needs. These fabulous sofas, are best for anyone looking to buy sofas for less, delivered within 3-5 days!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Offering free delivery throughout the UK, our portfolio of modern & contemporary sofas, sofabeds, and chaise lounges are worth having a look at! We supply top quality sofas, featuring a wide range of colours and combinations to suit each customer's needs. These fabulous sofas, are best for anyone looking to buy sofas for less, delivered within 3-5 days!
