issues are still awaiting resolution. more promises made and reneged on utterly disappointing.
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response. Eden Springs Customer Services Team 0800 804 8474
Product reviews
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response. Eden Springs Customer Services Team 0800 804 8474
The machine was installed and within ten minutes of the engineer leaving came up with a fault code saying the water was not heating. the engineer was called again and came back four days later. After...
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Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response. Eden Springs Customer Services Team 0800 804 8474
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TC
Trusted Customer
6 years ago
Date of purchase: 11/19/2018
What Trusted Customer said about Kafevend:
Not available
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response.
We have three sites. Kafevend continually gets mixed up between the three. Appears to be a lack of communication between Customer Services, Sales & the Engineers. Invoices are a nightmare. Each...
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Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response.
EASY TO USE, QUICK DELIVERY, GOOD QUALITY PRODUCTS
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TC
Trusted Customer
6 years ago
Date of purchase: 10/31/2018
What Trusted Customer said about Kafevend:
Everyone was really friendly and were clued up on the machines
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TC
Trusted Customer
6 years ago
Date of purchase: 10/18/2018
What Trusted Customer said about Kafevend:
due to the ongoing issues with the machine we have been disappointed with the experience. hopefully after over 10 days without a machine the issue has now been resolved.
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response.
Eden Springs Customer Services Team
0800 804 8474
Peter
Kafevend
6 years ago
I believe that this has now been resolved. Unfortunately the new Melitta XT4 machine had an intermittent issue with the milk side. We initially attended and had difficulty locating the actual issue, but we did ask for a more experienced engineer to attend. This duly happened and on arrival the machine was operating 100% correctly. We have since spoken with you and I understand that you were happy with the visit and commended the engineer……. BUT the machine failed again later in the day. Kevin Dixon, our assistant manager attended WITH the manufacturer and I understand that we have definitely resolved the issue… the issue was caused by a faulty milk pump, which had seized. The machine is 100% correctly operating and we are sorry for any inconvenience this has cause you.
Over 20 years’ experience providing industry leading drinks and snacks vending machines across the UK. We can provide a solution to meet your requirements. Over 12000 machines installed in businesses from SME’s to Multinationals
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Over 20 years’ experience providing industry leading drinks and snacks vending machines across the UK. We can provide a solution to meet your requirements. Over 12000 machines installed in businesses from SME’s to Multinationals
